Senior Manager, Ecommerce Fraud

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey.

BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round.

Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self‑paced learning.

The Senior Manager, Ecommerce Fraud safeguards the company’s digital commerce and customer platforms by identifying, assessing, and mitigating risks such as account takeover, payment fraud, first‑party abuse, and unauthorized access. This role owns and manages the fraud prevention roadmap—including detection capabilities, decisioning strategies, and enabling technologies—and leads cross‑functional initiatives across Sales, Digital, Customer Care, Business Units, Finance, IT, Security, and Compliance.

This position continuously refines fraud strategies through data‑driven insights, testing, and performance analysis, balancing risk reduction with customer experience while establishing strong governance. Success is measured by reduced fraud losses, improved detection and response effectiveness, and increased customer trust in digital channels.

• Own and evolve the end‑to‑end ecommerce fraud prevention strategy and roadmap across account takeover (ATO), payment fraud, first‑party abuse, and emerging fraud threats
• Define fraud risk appetite, governance frameworks, and decisioning standards to ensure consistent, compliant, and audit‑ready fraud controls
• Oversee fraud policies, rules, and detection logic to proactively identify and prevent fraudulent activity across the customer lifecycle
• Ensure alignment with regulatory requirements, card network rules, data privacy standards, and internal compliance policies
• Balance fraud prevention with customer experience, operational efficiency, and business impact through structured risk and cost‑benefit analysis
• Lead and mentor a high‑performing fraud team responsible for analyzing fraud signals and translating insights into scalable controls and policies

• Own or influence fraud detection capabilities, including decision engines, risk scoring, rules, models, and supporting technologies, including but not limited to Stipe Radar, Cybersource, etc.
• Partner with internal teams to develop, validate, and enhance predictive fraud models and detection frameworks
• Conduct deep‑dive analysis of fraud trends, attack patterns, and anomalies to identify root causes and emerging threats
• Design and execute controlled…