Director of Operations

Overview

Join our Team as our new, and FIRST, Director of Operations!

Douglass & Runger, PLLC is a rapidly growing family law, probate, and estate planning firm - ranked as the 14th fastest growing law firm in the United States by Law Firm 500 - based in Bartlett, TN, a suburb of Memphis, TN. We pride ourselves on delivering compassionate, high-quality legal services to individuals as they are navigating life's most challenging moments.

Our commitment to service has earned our firm the 2025 Quality Business Award for Best Estate Planning Lawyer in Bartlett and Bartlett’s Best Family Law Attorneys. As we continue to grow, we are seeking a dynamic, result-driven Director of Operations to join our team and serve as a driving force for continued expansion and exceptional client service.

This newly created role will report directly to the CEO and will play a critical role in developing the infrastructure needed to continue our firm s growth and success. The Director of Operations will oversee day-to-day operations, ensuring that systems, processes, and resources are optimized for efficiency, quality, and client satisfaction. The ideal candidate will bring a strong blend of leadership, operational excellence, and a deep understanding of the professional service industry s needs and challenges.

Experience in the legal industry is not required. We value unique insight and strategy to expand on and complement our legal expertise, so if you are a driven, strategic operations leader who has a passion for service excellence within the broader professional services industry, we are looking for you!

At Douglass & Runger, we are passionate about what we do, the service we provide and the clients we serve. We value our team, professional and personal growth, and an innovative culture that requires commitment to our core values, accountability, adaptability, integrity and synergy.

We offer competitive compensation, with opportunities for bonuses tied to revenue growth, an environment that values and invests in its team, and quality employee benefits.

• Competitive Compensation:
  Offers competitive salary with bonuses based on revenue growth.
• Benefits: 401K with employer match, quality medical, vision, and dental insurance, unlimited PTO.
• Culture of Support:
  Join a collaborative, high-performing team that values accountability, growth, and work-life balance.
• Professional Development:
  Grow with us through direct access to our CEO, collaboration with a team of legal professionals, a full, fractional C-Suite for additional support, and enjoy opportunities for growth within Executive Leadership Team.
• Personal Development:
  We value both professional and personal development and offer opportunities for personal growth alongside continuous professional improvement.
• Work Environment:
  Thrive in a fast-paced, rewarding environment where your contributions directly impact the firm s success.

Strategic Planning: Partner with firm leadership to help drive business strategy, including client acquisition and retention, marketing efforts, and long-term operational goals, in addition to implementation of measures to increase firm profitability.

• Create and set strategic goals that align with overall institutional objectives, focusing on operational efficiency, growth and profitability
• Collaborate with leadership on strategic planning, process improvements and operating excellence.
• Execute strategy by enacting objectives and operational tactics within areas of responsibility.

Metrics & Reporting: Develop, track, and analyze key performance indicators (KPIs) for operational efficiency, client satisfaction, and employee performance.

• Use data-driven insights to support continuous improvement and organizational growth.
• Analyze trends and emerging needs among key team members to forecast future opportunities, while developing metrics to assess the implementation of strategic priorities.
• Oversee the daily functions of our non-legal professionals, managing the operational aspects of the firm, driving and advising best practice process improvement to maximize operational efficiency and…