Front of House Team Member, Bartlett

Chick-fil-A The Shoppes at Bartlett is looking for friendly, dependable individuals to join our Front of House team.

Front of House Team Members are often the first and last people our guests interact with. Whether you're taking an order, preparing drinks, serving a meal, working in the drive-thru, or helping keep the restaurant clean and welcoming, you'll play an important role in creating a great experience for every guest.

We offer full-time and part-time opportunities
, with a variety of schedules based on availability and restaurant needs.

No previous restaurant experience is required. We'll provide hands-on training and coaching to help you learn your positions and build confidence in your role.

Front of House Team Members are cross-trained to support different areas of the restaurant.

Depending on your training and assigned position, you may:

• Welcome guests and provide friendly, attentive service
• Take orders accurately and answer menu questions
• Operate registers and process payments
• Prepare beverages and other Front of House items
• Assemble and verify orders before they are served
• Serve guests at the front counter, in the dining room, and through the drive-thru
• Support mobile, carryout, and other order-fulfillment channels
• Work outside in drive-thru positions when assigned
• Maintain clean, stocked, and organized guest-service areas
• Restock cups, lids, condiments, packaging, and other supplies
• Keep the dining room and other guest areas clean and welcoming
• Complete assigned cleaning and sanitation responsibilities
• Communicate clearly with Kitchen Team Members and restaurant leadership
• Move between Front of House positions as business needs change
• Assist teammates and other areas of the restaurant when needed

Great service is more than taking an order correctly.

We want our guests to feel welcomed, respected, and cared for throughout their visit.

Front of House Team Members are expected to:

• Greet and interact with guests warmly
• Listen carefully and communicate clearly
• Work with urgency while maintaining accuracy
• Pay attention to the details of each order
• Maintain a positive and professional attitude
• Look for appropriate opportunities to assist guests
• Respond respectfully when a guest has a question or concern
• Ask a leader for assistance when additional support is needed
• Help maintain a clean and inviting restaurant

You don't need previous restaurant experience to succeed here. We're looking for people who are willing to learn, contribute, and take responsibility for their work.

Strong Team Members:

• Arrive on time and prepared for scheduled shifts
• Maintain the availability agreed upon at hiring
• Communicate appropriately when scheduling issues arise
• Stay productive and look for ways to help
  
  Work with both urgency and attention to detail
• Communicate respectfully with guests, teammates, and leaders
• Accept coaching and apply feedback
• Take responsibility for mistakes and work to improve
• Support teammates during busy periods
• Treat others with respect
• Maintain a clean and professional appearance
• Follow restaurant policies, procedures, and safety expectations

Front of House Team Members aren't limited to learning a single station.

As you become comfortable in your role and demonstrate strong performance, you'll have opportunities to learn additional Front of House positions. Cross-training helps you understand how different areas of the restaurant work together and gives you more ways to contribute to the team.

Along the way, you'll build practical skills in:

• Customer service and hospitality
• Communication
• Teamwork
• Time management
• Problem-solving
• Order accuracy
• Cash handling
• Working efficiently in a fast-paced environment

Team Members who demonstrate reliability, initiative, and leadership potential may also have opportunities to take on additional responsibilities and pursue leadership development.

Both full-time and part-time positions may be available.

Front of House schedules may include:

• Morning and daytime shifts
• Afternoon and evening shifts
• Closing shifts
• Saturdays

Specific scheduling needs and available shifts will vary based on restaurant needs and the availability agreed upon at hiring.

Chick-fil-A is closed on Sundays.

Front of House Team Members should be prepared for an active work environment and be able to:

• Remain on their feet for extended periods
• Walk, bend, reach, lift, and perform…