Business Coordinator, Operations Manager

About The Role

Join Wren as a Performance Coordinator and enjoy an exceptional benefits package:

• Life Assurance after 2 years' service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym

We’re looking for someone who is genuinely passionate about people. The IT Performance team plays a vital role in keeping operations running smoothly by supporting onboarding, performance management, and time & attendance. We drive positive change through initiatives like our internal training program and the rollout of the progression plan. This is a deeply rewarding role where you’ll build strong relationships across the department while supporting both individuals and managers.

• Provide administrative support to ensure the smooth functioning of the department. This may involve handling documentation, correspondence, and organising meetings.
• Manage the department’s rota, including tracking time and attendance. Generate reports to monitor staff scheduling and availability.
• Report on HR processes within the department, such as recruitment, training, and employee relations. Ensure accurate documentation and compliance with policies.
• Assist in evaluating and documenting employee performance. Provide support to managers in creating performance reports and identifying areas for improvement.
• Manage the onboarding process for new Wren employees. Coordinate orientation sessions, provide necessary information, and ensure a positive onboarding experience.
• Oversee the process of conducting exit interviews for departing employees. Gather feedback and insights to improve employee retention and satisfaction.

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to policies and procedures relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

• Excellent communication with stakeholders at all levels
• Proficient in Microsoft Office, especially Excel, for data analysis and reporting
• Detail-oriented to ensure accurate documentation and reports
• Strong analytical skills to identify trends and insights
• Experienced in creating and maintaining performance dashboards
• Collaborative team player across business functions

Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference.

With our exponential growth, we are looking for incredible individuals to join us and continue our success story!