Customer Service Administrator

Overview

Are you passionate about delivering exceptional service through efficient administrative support? Join our vibrant Customer Installation Centre at Wren Kitchens in Barton-Upon-Humber, where you’ll play a vital role in supporting our service teams and approved installers to make our customers’ dream kitchens and bedrooms turn into reality.

• Proactively resolve queries and concerns across various contact channels.
• Coordinate customer deliveries with installation appointments and availability.
• Provide exceptional, inspirational experiences that exceed expectations.
• Identify and report on processes impacting customer satisfaction.
• Support our Approved Installers by assisting with customer-related queries.
• Make creative and responsible decisions to resolve issues effectively.
• Create world-class experiences for our customers on every interaction.

• Life Assurance after 2 years  service
• Access to Benenden health and discount platform after 1 year of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym

• Confident communicator who enjoys building relationships.
• Reliable individual with excellent computer skills and comfortable navigating multiple systems.
• A genuine desire to develop your customer service expertise.
• Passionate individual who want to make a real difference to the customer experience.

Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion + turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!