Team Manager; Customer Installations

About The Role

Are you the kind of leader who sets the tone, raises the bar, and brings energy into every room? Do you get a buzz from developing people, solving problems, and creating standout customer experiences? If so, you might just be our next Team Manager in our vibrant Customer Installation Centre — the beating heart of the journey between a customer’s dream kitchen or bedroom and the moment it all becomes reality.

• Lead with purpose — Guide and inspire a team of Installation Coordinators to deliver a smooth, caring, and efficient end‑to‑end service, from delivery to installation completion.
• Champion performance — Keep your finger on the pulse of customer satisfaction, speed of resolution, and operational efficiency. You’ll know the numbers, understand the story behind them, and take action to improve them.
• Solve problems fast — Work hand‑in‑hand with your team, our customers, installers, and internal teams to remove blockers and keep projects moving.
• Coach brilliant behaviour — Develop your team to communicate confidently, own their installations, and show empathy that customers genuinely feel.
• Own the tough stuff — Take responsibility for escalations and complex cases, ensuring fair, quick, and customer‑focused resolutions.
• Make things better — Spot inefficiencies, challenge old habits, and drive changes that strengthen the customer experience and support the team’s success.

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Lead a team. Shape the journey. Make dream homes happen. ✨

• A supportive, inclusive workplace where you’ll see the impact of your leadership every day.
• Real career progression with personalised development plans.
• A chance to work alongside passionate people who care deeply about what they do — and who celebrate success together.

• 24/7 Access to our On‑Site Gym
• Life Assurance after 2 years’ service
• Access to Benenden Health & discount platform after 1 year
• EE mobile discount
• Staff discount to help you create your own dream kitchen or bedroom after 1 year
• And plenty of opportunities to learn, grow, and make your mark!

Sunday 24th January

• Proven leadership — You’ve successfully led a team before, delivering strong results and helping your people thrive.
• First‑class communication skills — You know how to inspire, influence, and get everyone pulling in the same direction (even on a Monday morning!).
• Customer‑focused mindset — You put the customer at the heart of everything you do and push for service excellence every single time.
• Superb organisational skills — You can juggle multiple priorities, stay calm under pressure, and never miss a deadline (your to‑do lists are legendary).
• Problem‑solving superpowers — You tackle challenges head‑on, make decisions based on data, and turn problems into opportunities.
• Industry know‑how (bonus) — If you’ve got experience with kitchen and bedroom installations (or something similar), that’s a big plus — but it’s not a deal breaker if you’re ready to learn!

Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms – we manufacture, deliver and install them too. Making dreams come to reality!