Delivery Support Advisor

About The Role

We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way.

• Life Assurance after 2 years' service
• Access to Benenden health and discount platform after 1 years of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym

• Handle customer, showroom, and internal queries via phone, email, and live chat
• Meet personal and team goals set by management
• Manage open orders for multiple showrooms
• Ensure timely and accurate delivery for all customers
  
  Work both independently and as part of a team to meet targets
• Monitor showroom compliance and report any concerns
• Take ownership of issues and resolve queries efficiently
• Deliver exceptional service with a proactive, solutions-focused attitude
• Flag and report any process issues that impact the customer experience

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to policies and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

• GCSE Grade C/4 or above in English & Maths
• Confident communicator, both written and verbal
• Strong IT and Microsoft Office skills
• Customer service experience preferred
• Able to work independently and collaboratively

At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still! As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry‑leading workplace for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed.

That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.