Customer Service Advisor

Customer Service Advisor

£27,308 per annum + £500 quarterly bonus
Barton-upon-Humber | Full Time | Office Based
Monday to Friday, 8:55am – 5:30pm | 40 hours per week

Looking for a customer service role with no sales or cold calling?

A fantastic opportunity has become available at our client for a Customer Service Advisor to join a busy and supportive team based in Barton-upon-Humber.

This is a genuine customer service role where your focus will be on helping customers, resolving queries and providing a positive experience. You won't be expected to make cold calls or work in a sales environment.

You'll be part of the Call Centre team, handling a wide range of customer enquiries, keeping customer accounts up to date and working with showrooms and internal departments to make sure issues are resolved efficiently.

If you're someone who enjoys problem solving, speaking to people and finding solutions, this could be a great opportunity for you.

What will you be doing?

As a Customer Service Advisor, your day-to-day responsibilities will include:

Handling customer enquiries and finding suitable solutions

Managing and updating customer records accurately

Following up with customers to make sure their queries have been resolved

Working closely with showrooms and internal teams

Taking a proactive approach to resolving customer issues

Building positive and professional customer relationships

Escalating more complex issues where appropriate

Dealing with complaints calmly and professionally

Supporting improvements in customer satisfaction and retention

What are we looking for in the Customer Service Advisor?

We're looking for someone who is confident communicating with customers and enjoys providing a high standard of service.

You will need:

Previous customer service experience, ideally from a call centre, retail, hospitality or similar environment

The ability to commute to Barton-upon-Humber daily

Experience working towards targets, KPIs or other performance measures

Strong written and verbal communication skills

Good IT skills, including Microsoft Office

Excellent organisation and attention to detail

What's in it for you?

You'll receive a full four-week training programme to help you settle into the role, along with a range of additional benefits:

£500 quarterly bonus

Full supportive four-week training programme

Access to a health and discount platform after one year of service

Staff discount after one year of service

Eye care vouchers

Free onsite gym, available 24 hours a day

Free onsite parking

Complimentary refreshments throughout the day

Two subsidised onsite canteens

Clear progression opportunities, with real examples of internal success

Customer Service Employee of the Month awards

Interested?

If you're looking for a Customer Service Advisor position where you can focus on customers rather than sales and cold calling, we'd love to hear from you.

Apply today to be considered for the role. Alternatively, if you'd like to discuss the opportunity, please call the office and ask for Jess Patterson.

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