Customer Service Advisor

Customer Service Advisor

£27,308 per annum + £500 quarterly bonus
Barton-upon-Humber | Full Time | Office Based
Monday to Friday, 8:55am – 5:30pm | 40 hours per week

A fantastic opportunity has become available at our client for a Customer Service Advisor to join a busy and supportive team based in Barton-upon-Humber
.

This is a genuine customer service role where your focus will be on helping customers, resolving queries and providing a positive experience
. You won't be expected to make cold calls or work in a sales environment.

You'll be part of the Call Centre team, handling a wide range of customer enquiries, keeping customer accounts up to date and working with showrooms and internal departments to make sure issues are resolved efficiently.

If you're someone who enjoys problem solving, speaking to people and finding solutions
, this could be a great opportunity for you.

As a Customer Service Advisor, your day-to-day responsibilities will include:

• Handling customer enquiries and finding suitable solutions
• Managing and updating customer records accurately
• Following up with customers to make sure their queries have been resolved
• Working closely with showrooms and internal teams
• Taking a proactive approach to resolving customer issues
• Building positive and professional customer relationships
• Escalating more complex issues where appropriate
• Dealing with complaints calmly and professionally
• Supporting improvements in customer satisfaction and retention

We're looking for someone who is confident communicating with customers and enjoys providing a high standard of service.

You will need:

• Previous customer service experience, ideally from a call centre, retail, hospitality or similar environment
• The ability to commute to Barton-upon-Humber daily
• Experience working towards targets, KPIs or other performance measures
• Strong written and verbal communication skills
• Good IT skills, including Microsoft Office
• Excellent organisation and attention to detail

You’ll receive a full four-week training programme to help you settle into the role, along with a range of additional benefits:

• £500 quarterly bonus
• Full supportive four-week training programme
• Access to a health and discount platform after one year of service
• Staff discount after one year of service
• Eye care vouchers
• Free onsite gym, available 24 hours a day
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised onsite canteens
• Clear progression opportunities, with real examples of internal success
• Customer Service Employee of the Month awards