IT Systems Engineer

We’re looking for an experienced, customer-focused IT Systems Engineer to join our IT Systems Team. You’ll play a key role in improving the reliability, security and performance of our IT platforms, driving automation, streamlining processes and proactively resolving issues before they arise. Working collaboratively across the business, you’ll take ownership of projects of all sizes alongside day-to-day operations, helping us deliver smarter, more resilient IT services to our showrooms, offices and teams.

We’re looking for an experienced, customer-focused IT Systems Engineer to join our IT Systems Team. You’ll play a key role in improving the reliability, security and performance of our IT platforms, driving automation, streamlining processes and proactively resolving issues before they arise. Working collaboratively across the business, you’ll take ownership of projects of all sizes alongside day-to-day operations, helping us deliver smarter, more resilient IT services to our showrooms, offices and teams.

This role is based at Barton-upon-Humber, working patterns to be agreed.

• Life Assurance after 2 years’ service
• Access to Benenden health and discount platform after 1 years of continuous service
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym

• Act as the senior 3rd-line escalation point, resolving complex issues and supporting 1st/2nd-line teams.
• Lead problem management, identifying root causes and implementing lasting solutions.
• Manage, secure and optimise Azure, Entra , Intune and hybrid cloud infrastructure.
• Maintain Windows Server, virtualisation, storage and on-premises infrastructure, ensuring security and resilience.
• Automate processes and deployments using Power Shell and infrastructure-as-code tools.
• Deliver IT projects from planning to handover, meeting agreed deadlines and objectives.
• Drive service improvements, streamline processes and maintain clear technical documentation to support collaboration and knowledge sharing.

You must comply with all Health & Safety policies, procedures, and responsibilities outlined within the Integrated Management System

• Proven 3rd-line IT support and infrastructure engineering experience.
• Strong Azure, Entra , Intune and hybrid cloud knowledge.
• Experience with Windows Server, virtualisation, storage, networking and IT security.
• Power Shell automation skills and knowledge of infrastructure-as-code tools (Bicep, ARM or Terraform).
• Customer-focused problem-solving, strong communication and teamwork, with the ability to prioritise and meet SLAs.
• macOS/Apple management, Jira, Zoom and relevant Microsoft or security certifications are advantageous.

At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!
As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.