Administrative Support; Front Office-Departmental

Administrative Support (Front Office-Departmental)

Apply for the Administrative Support (Front Office-Departmental) role at Healthy Start Coalition of Hardee, Highlands, and Polk County.

Job Goal: On-site administrative support who is the primary on-site coverage for the Coalition's physical office in Bartow, FL. You will assist with our programs and staff by providing a high level of administrative work for a largely remote team. Bilingual preferred.

• Create and maintain a positive image of the Coalition.
• Physically cover the Bartow, FL office Mon‑Fri from 8 am to 5 pm.
• Primary operator to receive and screen calls in a professional, polite, and tactful manner.
• Assist with office meetings and conferences (setup and scheduling).
• Support departments through general clerical duties (stock, order supplies, copying, scanning, faxing, mailing, filing).
• Assist with Beds 4 Babies Project (maintain database, data entry, referrals, approvals, consents, filing and follow‑up).
• Distribute pack and plays and provide safe sleep training to eligible clients.
• Assist Contracts Manager with Well Family System data analysis including QA/QI activities (preparing for committee meetings, monitoring of service providers, etc.), data collection, analysis, and record reviews. Gather information/data for projects such as service delivery plans.
• Support Finance team by logging incoming checks and cash.
• Support HR with processing of annual trainings and tasks as needed.
• Solicit and coordinate volunteers to assemble provider and hospital bags.
• Basic analytical skills necessary to maintain accuracy with alphabetic and/or numeric typing and filing systems.
• Knowledge of and experience with computer hardware/software including Microsoft Office and Internet.
• Discretion and judgment required to handle sensitive and confidential situations.
• Interpersonal skills requiring courtesy, tact, confidentiality, and empathy at all times, to communicate effectively and convey information to callers, visitors, and co‑workers.
• Ability to effectively utilize all standard office equipment.
• Ability to work independently in the local office for a largely remote team.
• Ability to travel to Hardee, Highlands, and Polk Counties as needed.
• Perform other incidental tasks or services consistent with the job goal of this position.

• High school diploma or equivalent required. Associate degree preferred. Will consider 2–5 years' experience in lieu of degree.
• Experience in IT hardware and software preferred.
• Bilingual preferred.
• Knowledge of MS Office 365 (Outlook, Word, Excel, PowerPoint, Access) and a minimum typing speed of 45 wpm.
• Ability to effectively utilize a computer and all standard office equipment.
• Capable of working independently as well as within a team structure.
• Strong written and verbal communication skills as well as strong client engagement skills.

• Proven team player.
• Ability to work independently, prioritize and multi‑task.
• Limited travel to Hardee, Highlands, and Polk counties.
• Upon hiring, candidate must pass a Level 2 AHCA background screening and drug test. Results may impact employment.

Salary: $32,000 – $35,606 per year

Entry level

Full‑time

Administrative

Non‑profit Organizations