Public Defender's Office, 10Th Circuit- Clerical Specialist

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agency: justice administrative commission

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working title: public defender's office, 10th circuit- clerical specialist i -

serving, polk, highlands, and hardee counties

job announcement

job title: administrative support specialist

department: front desk/mail room

class code: 6031

pay grade: 42

annual salary: $35,136.12

eeo code: 06

work schedule: m-f 8am-5pm

job location: bartow

flsa status: included

retirement: regular

distinguishing characteristics of work:

an administrative support specialist serves as a primary point of contact for the state attorney’s office, providing professional and courteous assistance to callers and visitors while performing a variety of administrative support duties. This position is responsible for answering and directing incoming telephone calls, greeting visitors, processing incoming and outgoing mail, and assisting with general office operations. Bilingual employees will assist in translations.

illustrative duties:

this is routine work in the operation of a call center and is performed under the general supervision of an administrative superior. Duties require limited knowledge of office systems or procedures and exercise of some independent judgment, attention to detail, and accuracy.

duties include but are not limited to answering all incoming local and long-distance calls and making the proper connection to the person or office requested; placing outgoing local and long-distance calls; placing interoffice calls; answering routine non-technical questions and referring other questions to the proper person or office. Duties also include acting as receptionist, registering callers and visitors, directing them to the proper office and giving routine information.

assignments may be a combination of, but not limited to the following, and/or similar clerical tasks: entering and updating information into office systems, pulling files, preparing folders, preparing or filing office correspondence and documents, extracting or copying information from one record to another, photo copying/printing documents, stamping/sorting/distributing mail, addressing envelopes, performing various office delivery runs and other miscellaneous duties as required.

Other duties may include maintaining detailed records, developing new clerical procedures, requisitioning/ordering/receiving/storing/issuing office supplies. Bilingual employees will assist in translations.

note: duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

knowledge, skills, and abilities:

• proficient in english and spanish in both verbal and written communications;
• knowledge of basic phone systems; ability to communicate effectively;
• dependable and routine in-office attendance during regularly scheduled business hours;
• ability to focus and pay attention to detail;
• ability to read and comprehend;
• effective and efficient communication skills and ability to interact professionally with other employees, members of the public and stakeholders;
• perform quality work within deadlines;
• ability to operate a computer and other office machinery;
• ability to run the telephone system and respond to calls professionally;
• ability to answer phone and take messages as required;
• ability to read and follow rules, regulations, policies and procedures;
• work effectively as a team contributor as well as independently;
• comply with all public records statutes and policies;
• travel as required;