Dispatcher, Customer Service​/HelpDesk

Position Summary

This position is responsible for assisting terminals and customers after hours with needs and information.

• Assess terminal and customer needs
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e‑mail for incoming orders, inventory updates, and communication between team members
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members
• On‑call duties as needed

• High school diploma or equivalent
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills

10pm to 10am, 4 days on, 4 days off schedule.

• Promote positive work habits including effective and timely communication, teamwork and respect for co‑workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

Kenan Advantage Group, Inc. is an equal opportunity employer. No person will be discriminated against in any aspect of their employment on the basis of any status or characteristic protected by applicable federal, state or local law.

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