IST - Analyst - Help Desk

Job Location (Short):
Bartow, FL, USA, 33830

Status:
Open

Posting End Date:

Salary Grade: SG17

This posting will close at 4pm on 11/04/2026.

IST - Analyst, Help Desk

This position exists to provide support and training for users of instructional technologies including preparation of documentation, training materials, procedures manuals, media, purchasing information and troubleshooting of hardware/software

Assist indevelopingelectronicuser guides and instructional technology training manuals.

Assist inschedulingand implementingtrainingon the effective use of instructionaltechnologiesfor district and school staff.

Develop documentation and graphics to support presentation to users. Createinstructionaltechnologysurveysandmonitor/analyzedata.

Assist in troubleshooting,providingsolutions and resolving issues relatedto district and school instructionaltechnologyand television projects. Work with technology vendorson acquiring quotes. Create technology requisitions.

Refer the problems to theappropriatesource when unable to provide resolutions.

Monitor and evaluateeffectivenessof technical assistance and assigned training program.

Maintain inventory of software, digital devices and training materials,process orders for supplies and distributematerialsas necessary. Assist in planning training for existing, upgraded,and new instructionaltechnologyapplications.

Performs other duties as assigned.

Associate of science or equivalenttrainingand experience. Bachelor's degree in computer science or related field preferred.

Three years experience using microcomputers, writingreferenceand user manuals, and/ordeliveryof training to adults.

Extensive knowledge of Microsoft Office Suite and various instructional computer software applications. Ability to understand and interpret technical information and transpose relevant technical information into accurate, easily understood user documentation. Strong oral and written communication skills. Ability to communicate with all levels of employees. Bilingual/biliterate preferred.

Requires sitting and some standing, walking and moving about to coordinate work. Requires face-to-face discussions and contact with students, individuals and/or teams. Requires the use of alternative communication systems, such as electronic mail, telephones and computers. Requires coordination of work tasks to establish priorities, set goals and meet deadlines. Requires work with both internal and external contacts, and with the public.

Requires working indoors in environmentally controlled conditions. Requires sitting for the majority of the day, and the ability to lift, carry, move and/or position objects infrequently weighing up to 20 pounds.

No matter your role, you’ll be part of a supportive team dedicated to student success and employee well-being.

• Full benefits package: medical, dental, vision, and life insurance
• No-cost employee health clinics
• Paid holidays and leave time
• Flexible work options for some roles
• Professional growth and development
• Access to mentoring and support networks

From IT to operations, everyone plays a role in student success.

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