Family Support Worker Ops

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Requisition No: 866467

Agency:
Children and Families

Working Title:

FAMILY SUPPORT WORKER OPS -

Pay Plan:
Temp

Position Number:

Salary: $16.23/Hr.

Posting Closing Date: 01/11/2026

• Assists investigators in maintaining caseload of families receiving social services.
• Assists clients in completing forms for services and benefits.
• Assists individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing.
• Provides materials to individuals and/or families about nutrition, infant development and parenting skills.
• Ensures immunizations and well-baby visits are received in a timely manner.
• Assists individuals and/or families in learning how to access community services.
• Works with family to develop family support plan.
• Conducts interviews to collect general household data in order to assist household members.
• Coordinates necessary transportation for families.
• Maintains and updates client files.
• Participates in trainings.
• Makes referrals for emergency and ongoing services within the agency and to other agencies.
• Maintains liaison with community agencies and service organizations in order to determine the results of services rendered to individual clients.
• Performs related work as required.
• Provides phone and client contact support.
• This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgment.

• Knowledge of basic child care practices.
• Knowledge of elderly care practices.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of community resources.
• Knowledge of program objectives.
• Knowledge of basic arithmetic.
• Skill in basic counseling techniques.
• Ability to assist clients in accessing community resource services.
• Ability to understand and apply the methods and practices used in medical, nursing, nutrition, child development or child care settings.
• Ability to interview clients to identify needs.
• Ability to communicate effectively.
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain working relationships with others.

Incumbents in this job class are required to use a personal vehicle to conduct field investigations, field visitations or transportation of clients, and must maintain a valid driver’s license, vehicle registration and appropriate automobile insurance unless an approved exception has been granted utilizing a Family Support Worker Exception Form, CF 741. Incumbents will receive a Vehicle Insurance Allowance if required to use a personal vehicle.

See CFOP 40-4, Vehicle Insurance Allowance For Selected Child Welfare and Adult Protective Services Staff, for additional information related to this job requirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

• Entry level

• Full-time

• Other
• Government Administration

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