Facility Desk Administrator

# Facility Desk Administrator Jet Aviation Basel, BS, CH, 403010 days agoJob description

Position Summary Are you passionate about delivering exceptional service and creating a workplace experience where everything runs smoothly?

As a Facility Desk Administrator, you will be a key point of contact for employees, internal stakeholders and service partners. You will combine hands-on client service, facilities coordination and proactive site oversight, ensuring requests are handled efficiently and workplace standards remain high.

Your Role
• Act as a professional and approachable first point of contact at the help desk and via the service hotline.
• Own service requests from registration through to resolution, follow-up and client satisfaction.
• Coordinate quality checks across soft and hard services and follow up on corrective actions.
• Monitor preventive maintenance and inspection schedules, ensuring completion and escalating risks when needed.
• Track tickets, open works and service actions, prepare KPI reports and identify opportunities for improvement.
• Support the Facility Coordinator with suppliers, moves, access, service quality and other operational activities.
• Administer subcontractor works and invoices, verifying completion before approval.
• Maintain accurate documentation, trackers and handovers to ensure operational continuity.
• Follow all applicable EHS, security and confidentiality requirements and maintain a consistently professional appearance.

What we offer
• An exciting and challenging job in a dynamic environment
• Various opportunities for professional and personal development
• A motivated and cheerful team that looks forward to working with you
• Our events are great! We also have lots of fun together outside of working hours

Who you are
• 3+ years of relevant experience in facilities, workplace services, service coordination, premium hospitality or a similar environment.
• Excellent communication skills and the confidence and discretion to work with senior, executive and VIP stakeholders.
• Strong judgement, prioritization and organizational skills.
• Good understanding of soft and hard facility services, maintenance and supplier coordination.
• Experience with MS Office, reporting and ideally ticketing, CAFM or service-management systems.
• A proactive, hands-on and service-oriented mindset with the flexibility to support different operational needs.
• Fluent English and French are mandatory.
• German at B2 level and additional languages are an advantage.

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.