Responsable business solutions

CLEEVEN is a European consulting firm founded on two core beliefs:

• The excellence of European engineers must be a driving force for global competitiveness
• Our human mission: to support our consultants in their personal and professional growth

As part of a strategic initiative within a pharmaceutical environment, we are looking for a Service Now Functional Coordinator to support the evolution and delivery of a critical IT platform used across multiple business functions in a highly regulated environment.

This role is positioned between business stakeholders, the Product Owner and external technical partners. We are looking for someone able to understand business needs, coordinate discussions with technical teams and support the delivery of platform enhancements in an Agile environment.

• Act as a coordination point between business stakeholders, the Product Owner and external Service Now partners
• Gather and clarify business requirements with end users and internal teams
• Translate business needs into functional requirements and user stories
• Support backlog preparation and contribute to sprint organization and follow-up activities