Senior Business Analyst – Conversational AI & Voicebots Job Basel area,Kanton Basel-Landschaft Switzerland,Business

CLEEVEN is a European consulting company founded around two core convictions:

European engineering excellence should be a driver of global competitiveness.
Our mission is to support our consultants in their professional and personal development.

We are currently looking for a Senior Business Analyst with hands-on experience in Conversational AI and Voicebot projects to support the design and implementation of AI-powered customer interaction solutions.

Project Context:

Our client is developing new AI-driven conversational solutions
, including voicebots and chatbots, to improve customer interactions and automate selected processes.

The objective is to identify relevant business use cases, translate them into clear functional requirements and support the implementation of reliable, intuitive and scalable conversational solutions.

You will act as the key interface between business stakeholders, customer experience teams and technical experts
.

Your Responsibilities:

Gather, analyse and challenge business requirements for Voicebot and Conversational AI solutions
Identify and prioritise relevant automation and customer interaction use cases
Design conversation flows, user journeys and functional specifications
Translate business needs into requirements understandable by technical and AI teams
Support the definition of integrations with existing applications, APIs and backend systems
Contribute to solution design together with architects, developers and AI specialists
Support implementation, testing, UAT and go-live activities
Analyse conversation performance and identify opportunities for continuous improvement
Coordinate stakeholders across business and IT teams
Ensure that the proposed solution delivers measurable business and customer value

Key

Skills:

Strong experience as a Business Analyst, Functional Consultant or Product Owner
Previous hands-on experience with Voicebot or Conversational AI projects
Good understanding of conversational design and automated customer interactions
Ability to understand technical concepts such as:
Speech-to-Text / Text-to-Speech
NLU / NLP / LLM-based solutions
APIs and system integrations
Contact centre and telephony environments
Experience writing functional requirements, user stories and acceptance criteria
Strong analytical and stakeholder management skills
Experience supporting testing and implementation phases
Ability to communicate effectively with both business and technical teams

Profile:

Several years of experience in Business Analysis, Product Ownership or Functional Consulting
Proven experience delivering at least one Voicebot or Conversational AI solution
Business-oriented while being able to challenge technical teams
Fluent professional English
Experience in insurance, banking or another regulated environment would be an advantage