Customer Service Excellence Representative

Customer Service Excellence Representative

Location:

Basel, BS, CH, 4030

Flexible Work Arrangement:
Onsite

Job Category:
Fixed Base Operations (FBO)

Requisition

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation.

The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

As a customer service representative, you will assist and handle our diverse customers, suppliers, employees, and tenants with all their needs and requests throughout the various stages of their stay at our new global headquarter in Basel.

• Interaction with customers, suppliers, crews, subtenants, and employees of Jet Aviation Basel by assisting them with all upcoming requests
• First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area and the meeting rooms
• Smaller transportation requests of customers and crews on the Basel platform
• Assists customers with arrangements for hotels, transportation, immigration, and other services as per individual requests
• Processing of requests via email and telephone in German and English language and entering relevant data into our various operation software
• Preparing Badges and meetings for VIP visits and internal events
• Create manuals and procedures for the new reception in collaboration with the Management of the Customer Service

• An exciting and challenging job in a dynamic environment.
• Various opportunities for professional and personal development.
• Working with the latest technologies and tools.
• A motivated and cheerful team that looks forward to working with you.
• Our events are great! We also have lots of fun together outside of working hours

• General education degree and high-class hospitality experience required, aviation experience and background are an advantage
• Fluent in German and English both written and verbal (including good understanding of Swiss German)
• Additional languages such as French, Italian, Spanish, or Arabic are a benefit
• A valid driver's license, Category B is mandatory
• Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"
• Impeccable manners, interpersonal and communicational skills
• Thorough understanding of quality and service expectations of high-end clientele
• Flexibility, willingness to work shifts (7.00 a.m.
  
  - 18.00 p.m., 5 days a week) and support as Duty on site and from home (6.00 a.m.
  
  - 10.00 p.m., 7 days a week)