Customer Service Excellence Representative

Position Summary

As a customer service representative, you will assist and handle our diverse customers, suppliers, employees, and tenants with all their needs and requests throughout the various stages of their stay at our new global headquarters in Basel.

• Interaction with customers, suppliers, crews, subtenants, and employees of Jet Aviation Basel by assisting them with all upcoming requests.
• Serve as the first point of contact and courteous host at the reception desk, and take excellent care of our guests in the exclusive lounge area and the meeting rooms.
• Handle smaller transportation requests of customers and crews on the Basel platform.
• Assist customers with arrangements for hotels, transportation, immigration, and other services as per individual requests.
• Process requests via email and telephone in German and English, and enter relevant data into our various operation software.
• Prepare badges and meetings for VIP visits and internal events.
• Create manuals and procedures for the new reception in collaboration with the Management of the Customer Service.

• An exciting and challenging job in a dynamic environment.
• Various opportunities for professional and personal development.
• Working with the latest technologies and tools.
• A motivated and cheerful team that looks forward to working with you.
• A collaborative environment and opportunities for team building outside of working hours.

• General education degree and high-class hospitality experience required; aviation experience and background is an advantage.
• Fluent in German and English both written and verbal (including good understanding of Swiss German).
• Additional languages such as French, Italian, Spanish, or Arabic are a benefit.
• A valid driver's license, Category B, is mandatory.
• A charming and friendly personality with a Can-do attitude and willingness to go the extra mile.
• Impeccable manners, interpersonal and communicational skills.
• Thorough understanding of quality and service expectations of high-end clientele.
• Flexibility, willingness to work shifts (7:00 a.m.
  
  - 6:00 p.m., 5 days a week) and support as Duty on site and from home (6:00 a.m.
  
  - 10:00 p.m., 7 days a week).

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.