Technical Support Engineer

Role Overview

Deskside Support Engineers provide frontline technical support for desktop environments. Responsibilities include deployment of desktops/laptops, installation and configuration of physical server/network equipment, application setup, troubleshooting, incident resolution, and request handling.

Onsite – Basel – 5 days (Remote option is strictly not available for this position)

Client:
Leading global pharmaceutical company

German speaking is Mandatory

Entry-level Position (6 month
-1 Year experience)

• Break-Fix & End User Support
  :
  Deliver day-to-day troubleshooting and support for Windows workstations and mobility devices.
• Hardware & Software Installation
  :
  Configure and maintain desktops, laptops, servers, and specialized devices to ensure usability.
• SCCM & O365 Expertise
  :
  Practitioner-level knowledge in SCCM 2012 and Office 365 administration.
• Manufacturing IT Support
  :
  Assist shop-floor handhelds, rugged tablets, scanners, and lab/manufacturing PCs.
• Data Collection & Preservation
  :
  Support migrations and eDiscovery activities.
• Smart Hands & Feet Support
  :
  Assist technology teams with on-site tasks, including rack-and-stack operations.
• Vendor Coordination
  :
  Manage physical access for vendors, cable patching, and printer services continuity.
• Network & Connectivity
  :
  Ensure LAN, Wi-Fi, video conferencing (Tandberg), printer, and voice services availability.
• Advanced Troubleshooting
  :
  Identify root causes of incidents across IT devices and mobility platforms.
• IT Asset Lifecycle Management
  :
  Oversee asset collection, secure storage, imaging, allocation, recovery, disposal, and updates.
• Manufacturing/Lab IT Systems
  :
  Support specialized equipment in clean room and GMP/GxP environments.
• Power Shutdown Management
  :
  Handle maintenance activities, including safe shutdown of data center devices.

• Analytical & Troubleshooting Skills
  :
  Strong problem-solving capabilities with advanced technical depth.
• Communication Skills
  :
  Ability to collaborate across teams and OEMs on high-priority issues.
• Windows Expertise
  :
  Deep understanding of MS Windows OS and MS Office applications.
• Customer Support Orientation
  :
  Proven ability to deliver high-quality end‑user support.
• Experience
  :
  Minimum 2 years in desk‑side support services.
• Networking & Infrastructure Knowledge
  :
  Basic understanding of networks, telecom, compute, and storage.
• MacOS & iOS Administration
  :
  Advanced skills in imaging, deployment, and endpoint management.
• Mobile Device Support
  :
  Advanced knowledge of mobile platforms and device troubleshooting.
• Policy & Certificates
  :
  Basic understanding of user certificates, keychains, and policy management.

• Diploma or Degree in IT
• ITIL Certification (preferred)
• Additional certifications in desktop, server, or mobility support are advantageous.

• Seniority level:
  Entry Level
• Employment type:
  
  Full-time
• Job function:
  Engineering and Health Care Provider
• Industries:
  Pharmaceutical Manufacturing