EXPIRED - Senior Change Management Expert​/no

For our customer located in Basel/Switzerland we are currently looking for a:
Senior Change Management Expert (m/f/d)

• Duration: 1 year
• 3days on site needed at the Novartis campus

The Senior Change Management Expert will lead the design and delivery of change management for priority AI initiatives across  , with a specific focus on:

• Supporting AI use cases and the   AI Strategy with structured, people‑centred change plans that focus on adoption, ways of working and trust in AI.
• Working alongside the D&D C&E team to embed change management principles into communications, engagement activities and leadership interactions.

• Co‑create change objectives and outcomes for priority AI use cases and AI strategy work streams, aligned to   and D&D 2026 expectations.
• Design pragmatic change management strategies and plans using the company Change Navigator as the core framework, tailored to at least two flagship AI projects.
• Define measurable adoption and behaviour‑change indicators (e.g. usage, readiness, sentiment, AI tool uptake, participation in AI/data learning) and agree how they will be tracked with product/initiative owners.

Stakeholder & Leadership Engagement

• Map   and D&D stakeholders and identify change impacts for each group.
• Develop stakeholder engagement plans that complement C&E activities.
• Coach leaders and sponsors to clearly communicate the AI and Data Strategy case for change, expected benefits, and implications for teams, using consistent narratives in  ‑facing and internal channels.

Change Impact, Readiness & Risk

• Work with   AI and Data Strategy teams to identify key process, role and capability changes required to implement AI use cases and AI‑ready data products (e.g. new uses of agents, AI‑ready data standards, domain data product responsibilities).
• Conduct practical change impact and readiness assessments with selected teams and document risks, readiness gaps and mitigation actions.
• Provide regular change‑risk insights into existing   governance forums (e.g. AI and Data Strategy governance, BRLT touchpoints) in partnership with C&E and initiative owners.

Communications & Narrative

• Translate AI and data strategies into clear, audience‑specific narratives that explain “what this means for my work” and support behaviour change.
• Shape message maps and communication plans for key initiatives (AI Strategy 2028, Data Strategy roadmap, priority AI use cases), integrated into existing D&D and   channels and events.
• Support the capture and packaging of success stories and lessons learned (e.g. AI use cases, data‑product impact, adoption milestones) for use in  ‑wide storytelling.

Training, Data/AI Literacy & Performance Support

• Work with   Learning, Data Strategy and AI Strategy teams to link change plans with ongoing AI and data learning initiatives.
• Design or co‑design targeted capability‑building workshops and clinics, including at least one dedicated session for the C&E team and close partners.
• Provide practical artifacts (FAQs, job aids, adoption checklists) that help teams embed new ways of working and link back to the change framework.

Adoption, Embedding & Metrics

• Define adoption metrics for selected AI use cases and data products (e.g. tool usage, integration into workflows, participation in learning, feedback scores), in close collaboration with initiative owners.
• Monitor adoption and readiness signals and recommend targeted interventions (e.g. focused leader engagement, refreshed training, additional communication).
• Co-design C&E’s measurement framework for engagement, visibility and impact, ensuring AI and data‑related change metrics feed into the broader C&E dashboard.

Internal Capability Building & Knowledge Transfer

• Mentor the C&E team and key partners in applying change‑management tools and approaches in the   context.
• Co‑create simple, reusable toolkits (e.g. change plan templates, stakeholder mapping templates, readiness checklists), aligned with the Change Navigator that C&E and initiative teams can use independently.
• Develop a formal knowledge‑transfer and exit plan that documents approaches, tools and lessons learned and…