Senior IT Service Delivery Manager

Responsibilities

• Understand the business objectives and design/evolve correspondent IT services in the area of compliance related processes like account opening, periodic KYC review, fraud detection or fund transfer compliance
• Liaise and communicate with all stakeholders
• Ensure and maintain the IT service catalogue and service documentation
• Ensure and coordinate the incident, problem and change management processes
• Assess and mitigate service risks and respond to risk related matters such as audits, access rights controls and risk assessments
• Identify and implement continuous service improvements through automation, process improvement as per ITIL practices
• Manage, monitor and report service level agreements and performance
• Administrate software support and maintenance contracts

• University degree in information technology, computer science, business administration or other related fields or completed apprenticeship or similar banking education
• Industry specific knowledge is required
• Proven ability and experience in IT Service Management
• Strong knowledge in the area of compliance processes of banks (account opening, KYC, AML, KYT, fraud detection, etc.)
• Knowledge in ITIL practices is required
• Ability to weigh problems and set priorities, strong analytical and problem solving skills
• Excellent interpersonal skills, communication and presentation skills
• Capability to work independently
• Ability to perform multiple tasks in parallel at the same at a high level of quality
• Fluency in English; fluency in German and/or French is a plus

If you are interested in this opportunity, we look forward to receiving your CV or if you have any questions, contact Kaltrina Xhokli on .

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Due to Swiss work permit restrictions, we can only consider applications from EU citizens or holders of valid working permit in Switzerland.

Experis® is a global leader in IT professional resourcing, permanent recruitment, project solutions, and managed services. With over 25 years of experience in Switzerland and offices in Zürich, Basel, and Geneva, we connect top IT talent with leading companies. Our mission is to help professionals unlock their potential and thrive in dynamic, future-ready careers.