Customer Relationship Management Business Analyst

As a CRM Business Analyst, you will play a key role in supporting end users, enhancing CRM functionalities, and ensuring smooth delivery of new features. You will collaborate closely with global and local teams to validate, test, and deploy system evolutions, ensuring that all updates bring tangible value to the business and are clearly communicated.

• Provide end‑user support, including guidance on “how‑to” questions and initial training.
• Collect, qualify, and document requests for system changes, enhancements, and new ideas.
• Work closely with the Release team during User Acceptance Testing (UAT) and production go‑live.
• Execute UAT activities and ensure high‑quality validation of new features.
• Coordinate with local country teams for validation and feedback.
• Communicate and document changes deployed to Production, ensuring clear understanding across stakeholders.

• 3–10 years of experience in business systems analysis or application support.
• Hands‑on experience with the Veeva ecosystem; knowledge of Veeva CRM or Veeva Vault is a strong asset.
• Excellent analytical, communication, and problem‑solving skills.