Senior Analyst Maintenance Operation River

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person™. Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row by Condé Nast Traveler in the 2025 Readers’ Choice Awards.

Viking is also rated a “World’s Best” by Travel + Leisure —no other travel company has simultaneously received such honors by both publications.

Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.

As Senior Analyst & Technical Strategy Manager, Technical Operation River, you will be part of the Technical Organization River (TOR) that oversees Maintenance & Repair Operations for Viking’s fleet of 80+ river ships. You will report to the Executive Director, Technical & Newbuild Operations River, and work closely with the technical department leadership team and key stakeholders from Nautical, Finance and IT within the company.

You will lead a team of one analyst and one master data specialist. The Senior Analyst & Technical Strategy Manager is involved in every aspect of the technical management of our river fleet, with the overall objective to enhance and develop technology and data strategies to drive business performance, efficiency and our guests’ experience.

This is a high‑impact role at the intersection of analytics, digital transformation, and operational excellence. You will not only deliver fact‑based insights but also lead implementation of a new fleet maintenance software, initiatives in automation, AI adoption, and IoT data utilization to enhance business processes. Beyond operational excellence, the role also acts as a driver of process transformation, ensuring that digital initiatives are strategically aligned and embraced across teams.

The role is based in Basel (Switzerland) and requires travel depending on business needs and projects.

• Definition and implementation of technical data strategy in alignment with business processes
• Lead the implementation of a new fleet maintenance management software
• Ensure integration link with other software, such as D365 and M365
• Lead the creation and continued improvement of our technical master data
• Connect data insights into business processes to streamline decision‑making

• Turn analytical findings into actionable strategies that align with organizational goals
• Conduct advanced analyses and develop dashboards and reports to drive cost optimization and reduced downtime
• Support leadership in data‑driven decision‑making by translating technical insights into business recommendations

• Lead change management to foster digital adoption and bridge the gap between technology and people
• Identify, pilot, and implement AI‑driven and automated solutions that enhance maintenance operational workflows
• Enhance the IoT data strategy and ensure effective use of sensor data for predictive maintenance

• Lead cross‑functional projects with Finance, IT, Nautical and Onboard Operation, ensuring timely and aligned delivery
• Act as an advisor connecting strategic intent with operational execution
• Facilitate workshops and strategy sessions to align teams and create ownership of shared goals
• Track progress and communicate effectively to leadership and teams
• Lead a team of one analyst and one master data specialist

• Background in Engineering, Business Analytics, Consulting, or related field
• Minimum 6 years’ experience in analytics, consulting, or transformation roles
• Proven experience in digital strategy, organizational development, or innovation within complex technical environments (maritime experience a plus)

• Strong analytical and conceptual skills, ability to interpret data and…