Head of Digital Operations and Performance, Global Digital, Data & AI

Head of Digital Operations and Performance

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The Global Data, Digital & AI (GDDA) organization plays a central role in Roche Pharma Commercial’s digital and AI ecosystem. GDDA sets the enterprise digital strategy, translates commercial objectives into a coordinated portfolio of investments, and defines the standards and operating model that enable scalable execution across programs and products. By connecting strategy, portfolio, standards, programs, and products, GDDA ensures that data, digital, and AI capabilities are delivered as scalable, enterprise solutions that drive adoption and improve outcomes for patients, healthcare providers, and the broader healthcare ecosystem.

The Head of Digital Operations and Performance is responsible for establishing and leading the portfolio and investment management function. This role is accountable for operationalizing GDDA strategy, standards, and product operating model in practice, embedding them into portfolio governance, funding processes, and rhythms of business. This role operates the prioritization and funding, model governing the full lifecycle from demand intake and investment approval through to delivery oversight and value realization for GDDA initiatives, ensuring that digital, data, and AI investments are aligned to strategic priorities and deliver measurable business value.

The Head drives enables operational discipline through tracking of portfolio performance, risk, and value realization — with outcome metrics embedded from the start to ensure capabilities deliver business value. Working in close collaboration with the Head of GDDA, Finance, and senior business stakeholders, this leader ensures that strategic priorities translate into clear portfolio decisions, sequencing of initiatives, and disciplined oversight across the GDDA organization.

Over time, the role will build and lead a portfolio management and operations team responsible for portfolio analytics, value realization measurement, and coordination.

Apply and reinforce GDDA strategy, standards, and global/local operating model guidance through portfolio planning, prioritization, and road mapping processes.

Set and manage product operations systems, processes, and enablers, as necessary according to the global digital operating model.

Ensure global vs. local decisions are consistently reflected in portfolio and product roadmaps, providing clarity on what is standardized vs. localized across the portfolio.

Own and operate the road mapping process, including defining templates and governance to steward functional digital priorities into structured product and platform roadmaps.

Operationalize a single GDDA portfolio prioritization management process including integrated intake criteria, evaluation methodology, sequencing logic, and stage-gate ownership for digital, data, and AI initiatives.

In partnership with Roche Digital Technologies (RDT), maintain and oversee a consolidated, cross-portfolio roadmap view, providing an integrated perspective across products, platforms, and service to enable alignment, sequencing, and decision-making.

Establish and run regular portfolio review forums to assess progress against milestones, track value realization, trade-offs, and drive strategic decisions to scale, pivot, or sunset initiatives.

Own the annual and rolling GDDA investment process in partnership with Finance and RDT, including development of the overall investment case and funding model evolution.

Drive allocation of capital and resources across strategic priorities, ensuring funding decisions are aligned to portfolio priorities and expected value.

Ensure clear linkage between prioritization decisions, funding allocation, and delivery commitments across the portfolio.

Monitor adherence to allocated capital and approved business cases, surfacing risks related to overspend, misallocation, or unapproved initiatives.

Define unified value measurement framework, ensuring clear articulation of ROI, adoption and business outcomes for digital, data, and AI initiatives.

Ensure value metrics and adoption targets are embedded at the investment stage and tracked end-to-end throughout the initiative lifecycle: from business case through delivery, launch, and post-launch performance.

Establish portfolio-level performance tracking, including adoption, usage, and realized business outcomes, with clear…