IT Support Specialist

We are seeking an experienced IT Support professional with 5–6 years of hands‑on experience in providing end‑user support, troubleshooting hardware and software issues, and maintaining IT and network infrastructure. The role requires strong technical knowledge, excellent problem‑solving skills, and the ability to work independently while supporting business operations in a secure and compliant manner.

• Provide Level 2 technical support for desktops, laptops, mobile devices, meeting rooms, printers, and peripherals.
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, One Drive).
• Manage user accounts and access in Active Directory (on‑prem) and Azure AD (Entra ), including onboarding and offboarding.
• Install, configure, and maintain hardware and software according to company standards.
• Monitor and respond to incidents and service requests using an ITSM tool (Service Now).
• Perform root cause analysis and elevate complex issues to Level 3 teams when required.
• Support network connectivity issues (LAN/WAN/Wi‑Fi, VPN, firewall troubleshooting).
• Ensure compliance with IT security policies, data protection, and audit requirements.
• Maintain documentation for procedures, configurations, and troubleshooting guides.
• Assist in IT projects such as system upgrades, migrations, and rollout of new tools.
• Provide user training and guidance on best practices and security awareness.

• 5–6 years of experience in IT Support / Desktop Support / End User Computing role.
• Strong knowledge of:

Windows 10/11, basic Linux/macOS (optional),

Microsoft 365 (Outlook, Teams, SharePoint, One Drive),

Microsoft Active Directory and Azure AD (Entra ),

Basic networking concepts (DNS, DHCP, TCP/IP, VPN)

• Experience with endpoint management tools (Intune or similar).
• Familiarity with ITSM tools and ticketing processes (ITIL framework or similar).
• Strong troubleshooting skills.
• Ability to work independently and handle multiple priorities.
• Strong verbal and written communication skills in English and German

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• IT certifications such as:

Microsoft certifications, ITIL Foundation CompTIA A+, Network+