IT System Administrator & Support Engineer

IT System Administrator & Support Engineer

Location:

4051 Basel (BS)

Employment start: 01.09.2026 | Employment duration:
Permanent | Workload: 100%

We are looking for a reliable, flexible, and proactive IT System Administrator & IT Support Engineer to manage, maintain, and continuously improve our IT infrastructure, systems, networks, and end-user environments. This role encompasses server administration, user and access management, troubleshooting, cybersecurity, cloud services administration, and technical support for internal users. The ideal candidate possesses strong expertise in Windows-based environments, networking, Microsoft 365, cybersecurity best practices, and system monitoring.

What we offer:

A multifaceted IT position in an exciting and international environment, working alongside a motivated and friendly team.

• Provide 1st and 2nd level IT support to internal users
• Coordinate with and support external service providers in maintaining and developing the company’s IT infrastructure
• Set up new workstations and prepare, configure, and issue IT equipment
• Support on-boarding and off-boarding processes, including user account creation, access rights management, and equipment allocation
• Manage procurement, administration, inventory, and documentation of IT hardware and peripherals, including printers, network devices, and accessories
• Troubleshoot and resolve hardware, software, network, and communication issues
• Configure and maintain spam filtering, email security policies, and mail flow rules
• Administer shared mailboxes, calendars, and collaboration platforms within Microsoft 365
• Contribute to digitalisation and IT transformation projects
• Install, configure, and maintain business applications, firewall systems, servers, and related IT infrastructure components
• Monitor system performance, security, and availability to ensure reliable IT operations
• Maintain technical documentation, asset inventories, and operational procedures
• Administer, maintain, and support Windows Server environments and telephone systems
• Manage user accounts, permissions, and security policies within Microsoft Active Directory
• Configure, maintain, and optimise Group Policy Objects (GPOs)
• Install, configure, update, and document server operating systems and business-critical applications
• Monitor system performance, troubleshoot issues, and perform root cause analysis
• Manage backup solutions and disaster recovery procedures to ensure business continuity
• Ensure high availability, reliability, and security of server infrastructure
• Monitor, maintain, and optimise network infrastructure
• Support and administer LAN, WAN, VPN, and WLAN environments
• Diagnose and resolve network performance and connectivity issues
• Configure and maintain firewalls, switches, routers, and other network devices
• Perform server room patching, cable management, and network organisation
• Maintain network documentation and support infrastructure upgrades
• Administer and support Microsoft 365 services, including Outlook, Teams, SharePoint, and Exchange Online
• Manage cloud platforms and services, including Microsoft 365 and Nextcloud
• Administer user accounts, licences, groups, and access permissions
• Support cloud migration projects and collaboration tool implementations
• Ensure secure and efficient operation of cloud-based services and applications
• Implement, maintain, and continuously improve IT security policies and procedures
• Deliver IT security awareness and cybersecurity training for users
• Administer endpoint protection solutions, including Bitdefender
• Apply security patches, updates, and vulnerability remediation measures
• Monitor security logs, alerts, and system events to identify threats
• Support incident response and vulnerability management processes
• Contribute to compliance initiatives and continuous improvement of the organisation’s security posture

• Completed vocational training as an ICT Specialist EFZ / IT Specialist EFZ or equivalent qualification in IT
• Experience in IT support, workplace management, and system administration in a professional environment
• Strong knowledge of Windows Server, Active Directory, GPOs, networking, and Microsoft 365 administration
• Practical experience with backup solutions, endpoint protection, and IT security best practices
• Familiarity with ERP systems (ideally Odoo) and warehouse management systems is an advantage
• Experience with IT service and development tools such as Git Hub
• Strong communication skills, combined with analytical thinking and a structured, solution-oriented approach
• Very good English skills;
  German and/or French is an advantage
• Ideally 3+ years of experience as an IT System Administrator / Support Engineer in an SME environment

• English:
  Orally Very good knowledge, Written Good knowledge
• German:
  Orally Good knowledge, Written Good knowledge

• Email: hr