IT Business Process Engineer; AMOS

IT Business Process Engineer (AMOS)

As an IT Business Process Engineer at AMAC Aerospace Switzerland AG, you drive internal AMOS integration projects that aim to extend the usage of AMOS throughout the company and to streamline any business related processes. Additionally, you deliver technical support for the ERP system AMOS and related satellite technologies to business users throughout the AMAC group of companies (mainly AMAC Switzerland, AMAC Turkey and JCB Aero) according to the needs of the business.

You are able to understand the business processes of the MRO industry and help to interpret received input from end users or to address other issues as necessary. You are part of the IT Business Processes team inside the AMAC IT department and ensure that the existing software architecture works well and efficiently. When you receive issues via phone, e-mail or other apps, you register them into the IT Service Management Tool and either solve them independently or escalate them accordingly.

Position and Responsibilities

• Administrate and configure the AMOS ERP system incl. satellite devices / solutions for daily operation
• Identify and communicate / coordinate potential process adjustments
• Specify user requirements and lead / assist in AMOS related integration projects
• Provide trainings and required documentation for AMOS related processes
• Perform full support for AMOS for AMAC Switzerland (CH), Turkey (TR) and JCB Aero (JCB)
• Analyze incidents, diagnose and find their root causes, then either solve them or escalate them to the relevant people (e.g. Software Engineers / System Engineers)
• Maintain project tasks, support cases and changes in the AMAC IT Service Management Tool
• Support end users from the business for AMOS tasks
• Ensure end users follow the local working standards (with trainings, processes, guidance and concepts)
• Perform daily checks on the AMOS client
• Maintain AMOS basic data information
• Configure hardware settings in AMOS (for label printers, scanners, badge readers etc.)

Required Skills and Qualifications

• Fluent in English (required), French and/or German (beneficial)
• 3+ years experience as AMOS Administrator or key user
• Profound knowledge in Part 145 MRO processes – experience in Part 21G / Part 21J is a plus
• Independent and inquiring attitude with the ability to work in a team
• Proactive and innovative personality
• Strong organization & communication skills
• Good knowledge of MS office applications
• Experience in user trainings & documentations
• SQL / ETL / Business Intelligence skills as a plus

What we offer you (among other things)

• Working in an owner-managed, young and dynamic company with hands-on mentality
• Multifaceted, challenging and responsible position within an exclusive environment
• Attractive employment conditions and social benefits like 5 weeks of holidays (6 weeks as of 50 years)
• Free on-site English lessons and individual further training and development opportunities
• Subsidized meals in our canteen, as well as parking spaces (or free shuttle bus transports) and other employee discounts (Fleets, Bars & Restaurants etc.)
• Corporate events like our famous annual Christmas Party and the summer BBQ

Additional information

• General working place:
  Hangar facilities at Euro Airport Basel-Mulhouse-Freiburg

Does your profile match our requirements? If so, we look forward to receiving your online application. Please note that we can only consider applications submitted in English.