Senior Manager, CRM Medical Affairs, EU​/NM

General Description

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

Ensuring the “fit for purpose” of the Medical Inquiry Management and CRM technology infrastructure, this role will serve as a valuable and trusted partner to business. This role will act as a key bridge between Medical Affairs, Insights & Analytics functions, other IT teams, and external partners, ensuring that the Medical Affairs platforms are fit‑for‑purpose, compliant, and continuously optimized to support high‑quality scientific exchange with healthcare professionals (HCPs).

Medical Inquiry Management Global (ex-China) & Medical CRM Europe and New Markets

• Partner with the various Medical Affairs teams, Insights & Analytics functions, other IT teams and cross‑functional stakeholders to gather, define and prioritise requirements
• Translate business needs into clear functional specifications and user stories
• Drive end‑to‑end requirements lifecycle, from discovery and documentation to implementation
• Support and optimise platforms managing inquiry intake (multi‑channel: CRM, email, call centre, field)
• Case processing and fulfilment workflows
• Response delivery and documentation
• Ensure systems are aligned with business processes and user needs
• Contribute to roadmap planning and system enhancements
• Intake/discovery of requirements from relevant stakeholders and build business cases for prioritisation
• Design, build, implement, test, deploy and train for the European / New Markets Medical user community
• Create and maintain Medical CRM related roster, territory and user assignments for the Medical CRM user‑community
• Coordinate 1st, 2nd and 3rd line support for system reliability and user satisfaction
• Analyse system usage, performance and inquiry trends to identify improvement opportunities
• Lead or support process optimisation initiatives (e.g. turnaround times, automation, workflow efficiency)
• Maintain training materials and support user enablement
• Act as a trusted advisor to Medical Affairs, Insights & Analytics functions, other IT teams and external vendors
• Facilitate workshops, requirement sessions and solution design discussions
• Communicate effectively across technical and non‑technical audiences
• Build strong partnerships to ensure alignment and delivery
• Ensure adherence to GxP validation processes, data privacy regulations and medical and regulatory standards
• Support validation documentation and system audits
• Provide input into roadmaps and platform evolution based on hands‑on experience and delivery learnings

• Bachelor’s degree in a relevant field
• 7+ years experience in the pharmaceutical or healthcare industry with exposure to commercial, medical or patient data ecosystems
• Experience in Medical Affairs – Medical Inquiry Management or Scientific Engagement Management
• Experience with GxP system validation processes
• Experience with SFDC Service Cloud
• Experience working on Medical Affairs initiatives that drive measurable business impact
• Strong collaboration and communication skills, storytelling ability
• Business acumen and leadership skills, ability to engage cross‑functional teams
• Supervisory responsibility:
  No

Travel:
Estimated 10%, primarily for key planning sessions, workshops or major launch initiatives.

Salary Range Switzerland: CHF-CHF

Salary Range Poland: PLN-PLN

We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

• Fosters Teamwork
• Provides and Solicits Honest and Actionable Feedback
• Self‑Awareness
• Acts Inclusively
• Demonstrates Initiative
• Entrepreneurial Mindset
• Continuous Learning
• Embraces Change
• Results‑Oriented Analytical Thinking/Data Analysis
• Financial Excellence
• Communicates with Clarity