Associate Director, CRM and Omnichannel Enablement

Revolution Medicines is a late‑stage clinical oncology company developing novel targeted therapies for patients with RAS‑addicted cancers. The company’s R&D pipeline comprises RAS(ON) inhibitors designed to suppress diverse oncogenic variants of RAS proteins. The company’s RAS(ON) inhibitors daraxonrasib (RMC‑6236), a RAS(ON) multi‑selective inhibitor; elironrasib (RMC‑6291), a RAS(ON) G12C‑selective inhibitor; zoldonrasib (RMC‑9805), a RAS(ON) G12D‑selective inhibitor; and RMC‑5127, a RAS(ON) G12V‑selective inhibitor, are currently in clinical development.

As a new member of the Revolution Medicines team, you will join other outstanding professionals in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway.

The Associate Director, CRM & Omnichannel Enablement, Europe plays a key role in ensuring Commercial and Medical teams across Europe successfully leverage CRM, omnichannel, and related digital technologies to achieve business objectives. Reporting to the Senior Director, Head of IT Europe, this individual serves as the primary regional business partner for CRM and omnichannel capabilities, helping translate European business needs into successful technology solutions while driving adoption, optimization, and business value.

• Serve as the primary regional business partner for CRM, omnichannel, and related Commercial and Medical business systems across Europe.
• Develop trusted relationships with Commercial and Medical Affairs stakeholders to understand business objectives, challenges, and opportunities.
• Represent European priorities and local requirements effectively throughout global planning and prioritization processes.
• Partner with European business leaders to identify opportunities to leverage technology, including AI‑enabled capabilities, to improve customer engagement, business processes, operational efficiency, and business outcomes, scaled across the European market.
• Support business and technology readiness for new country launches, commercial expansion, and organizational growth.
• Promote adoption of global platforms while ensuring regional needs are represented and addressed.
• Establish and maintain a network of regional business champions and super users to strengthen user engagement, adoption, feedback, and continuous improvement.

• Serve as the regional subject‑matter expert and super user for CRM, omnichannel, websites, and other Commercial and Medical business systems.
• Provide responsive functional support for regional users, troubleshoot issues, answer questions, and coordinate resolution with Global solution and support teams.
• Support user onboarding, training, change management, communication, and ongoing business engagement to maximize adoption and value.
• Partner with Global solution teams to coordinate rollout, communication, and adoption of new capabilities, enhancements, and best practices across Europe.
• Support business continuity by identifying issues early, coordinating resolution, and proactively driving resolution.
• Identify, assess, and support adoption of practical AI‑enabled omnichannel capabilities such as improved content targeting, channel orchestration, and insight generation, ensuring each use case addresses a defined business need and is appropriate for local‑market deployment.

• Partner with European business stakeholders to gather, document, refine, and prioritize business and system requirements.
• Gather, document, refine, and prioritize regional business requirements, process flows, user stories, acceptance criteria, and expected business outcomes to enable efficient solution design and execution by Global solution teams.
• Assess requests with stakeholders to distinguish genuine local‑market requirements from opportunities to adopt existing global capabilities, configure standard solutions, simplify processes, or harmonize ways of working.
• Evaluate business processes and identify opportunities for automation, simplification, and continuous improvement.
• Support solution design discussions by providing…