Senior Specialist, IT Support, Europe

Revolution Medicines is a late-stage clinical oncology company developing novel targeted therapies for patients with RAS-addicted cancers. The company’s R&D pipeline comprises RAS(ON) inhibitors designed to suppress diverse oncogenic variants of RAS proteins. The company’s RAS(ON) inhibitors daraxonrasib (RMC-6236), a RAS(ON) multi-selective inhibitor; elironrasib (RMC-6291), a RAS(ON) G12C-selective inhibitor; zoldonrasib (RMC-9805), a RAS(ON) G12D-selective inhibitor; and RMC-5127, a RAS(ON) G12V-selective inhibitor, are currently in clinical development.

As a new member of the Revolution Medicines team, you will join other outstanding professionals in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway.

The Senior IT Support Analyst, Europe will serve as the regional Level 2 end-user support and VIP support resource for Revolution Medicines’ growing European organization. Reporting directly to the Senior Director, Head of IT Europe, this senior individual-contributor role will resolve complex employee technology issues escalated by the India-based Level 1 Service Desk and provide proactive, high-touch support to European executive leaders and other designated VIP users.

This is a fully remote, hands‑on role for an experienced IT support professional who combines strong technical troubleshooting skills with exceptional customer service, sound judgment, and discretion. The successful candidate will work closely with the Level 1 Service Desk, Global IT teams, regional business partners, and external service providers to deliver a seamless employee technology experience across Europe. The position has no direct reports.

The scope combines advanced escalation support, Microsoft and endpoint services, VIP support, collaboration technologies, onboarding experience and continuous service improvement.

• Take ownership of Level 2 tickets through resolution, coordinating with Global IT specialist teams and approved service providers when Level 3 support or specialist expertise is required.
• Provide advanced remote troubleshooting for Windows laptops, mobile devices, Microsoft 365, collaboration platforms, conferencing technologies, identity and access, connectivity, endpoint management, and approved business applications.
• Support Microsoft 365 services, including Outlook, Teams, One Drive, SharePoint, and related collaboration capabilities.
• Troubleshoot hardware, software, VPN, networking, access, authentication, endpoint-security, and device‑management issues.
• Provide direct employee support when regional business context, senior technical engagement, local-language support and executive support assistance is required.
• Provide Level 2 support for device provisioning, endpoint enrollment, asset management, and device‑lifecycle issues that cannot be resolved by the Level 1 Service Desk.
• Ensure employees receive timely communication, practical guidance, clear expectations, and a consistently high‑quality support experience.
• Provide timely communication, set clear expectations, and ensure issues are fully resolved while delivering an exceptional customer experience.
• Support office expansions, new country launches, and technology deployments across the growing European organization.

• Manage and prioritize Service Now incidents, requests, and operational activities to ensure timely support for regional users.
• Develop strong partnerships with regional IT service providers and managed service vendors to ensure consistent, high-quality service delivery.
• Maintain documentation, knowledge articles, and standard operating procedures.
• Identify opportunities to improve business processes through technology and automation.

• Deliver proactive, discreet, and high‑touch technology support for European executive leaders, senior leadership, and other designated VIP users.
• Build trusted working relationships with VIP users and executive assistants; understand working preferences and anticipate technology needs for travel, critical meetings, presentations, and major business events.
• Provide…