Order Management Specialist

Order Management Specialist

Location:
Basel Region, Switzerland (Hybrid)

Are you an experienced Order Management professional looking for your next challenge within an innovative, international technology environment?

We are supporting a globally recognised organisation that develops advanced solutions used by industries worldwide. With a strong focus on innovation, sustainability and long-term employee development, this is an excellent opportunity to join a company where your expertise will have a real impact.

As an Order Management Specialist, you will play a key role in ensuring smooth customer order processes from order entry through to delivery, while also contributing to the management and continuous improvement of SAP Master Data processes.

• Managing and processing customer orders within SAP
• Reviewing order details including pricing, delivery dates and product availability
• Coordinating closely with Sales, Purchasing, Production and Logistics teams
• Monitoring the complete order lifecycle from order receipt through to successful delivery
• Identifying and resolving delivery challenges, missing information and process issues
• Creating reports and analysing order status, lead times and operational performance
• Supporting SAP Master Data management activities and ensuring accurate, reliable data
• Helping establish, document and improve master data processes
• Supporting and guiding colleagues in SAP order and master data processes

• A commercial education or comparable professional qualification
• Several years of experience in Order Management, Order Processing, Customer Operations or Sales Operations
• Strong experience working with ERP systems, ideally SAP (SD/MM/PP)
• Experience managing customer orders within a manufacturing, industrial or technology environment
• Ability to collaborate effectively with different internal teams and stakeholders
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• A proactive, structured and solution-oriented approach
• Excellent communication skills and strong teamwork abilities
• Experience with SAP Master Data processes, data quality management or SAP key-user responsibilities would be highly advantageous
• Fluent German and English skills, both written and spoken

• Join an internationally recognised technology organisation shaping the future of industrial innovation
• Work in a global environment with exciting digital transformation initiatives
• Develop your expertise across Order Management, SAP and business process improvement
• Benefit from excellent training and professional development opportunities
• Enjoy a flexible and family-friendly working culture supporting work-life balance
• Become part of a collaborative team where your ideas and improvements are valued
• Work for a company committed to innovation, sustainability and long-term success
• Build a long-term career within a stable and growing organisation