IT Executive Support Expert - RDT Workforce Enablement

Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir.

Rejoignez Roche, où chaque voix compte.

At Roche, we believe that every individual has the power to make an impact on healthcare. Joining our Onsite Enablement organization means stepping into a culture driven by innovation, trust, and continuous growth. As our IT Executive Support Expert
, you will revolutionize the digital workplace by delivering a seamless, high-touch, and exceptional IT experience for senior leadership and key stakeholders.

• Act as a digital enabler and owner of the digital employee experience for our business colleagues and respective site operations.

• Deliver personalized, high-touch IT support for senior leadership across on-site, off-site, and virtual communications to ensure uninterrupted operational continuity.

• Manage complex logistical IT requirements for international travel and relocation, ensuring smooth end‑to‑end support for VIP stakeholders.

• Drive proactive workplace solutions and process improvements by leveraging digital analytical tools (such as Nexthink and Service Now).

• Oversee incident and request management processes
  , analyzing trends to consistently meet SLAs and drive continuous service improvements.

• Lead IT hardware lifecycle management and deskside support services
  , driving high-quality support and guidance for site events and meetings.

• Partner with product teams to enable standard workplace infrastructure
  , executing both global and local deployment projects across the organization.

• Support local Dawn Raid and Global Crisis Management teams
  , while participating in the 24/7 hotline support rotation (approximately 1 week every 6 weeks).

• Education: Higher education degree in Information Technology, Computer Science, or a related technical discipline (or equivalent practical experience).

• Experience: 3+ years of hands‑on experience in executive/VIP IT support, deskside operations, or IT service management within a global corporate environment.

• Security & Compliance Awareness: Sound knowledge of current legal, technical, and organizational requirements for information security, with a track record of active adherence.

• Technical Proficiency: Proven expertise in hardware lifecycle management, incident handling (SNOW/Service Now), digital analytical tools (e.g., Nexthink), and event/meeting infrastructure support.

• Communication & Stakeholder Management: Outstanding interpersonal, communication, and influencing skills, with the ability to maintain executive intimacy, discretion, and composure under pressure.

• Strategic & Agile Mindset: Highly organized problem‑solver with strong decision‑making abilities, strategic agility, and a passion for managing change and driving process improvements.

• Collaborative Team Player: Proven success collaborating across cross‑functional teams and external service providers to deliver an exceptional employee experience.

• Language: Must be fluent in both English and German.

#RDT
2026

Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique.

Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial.

Construisons ensemble un avenir plus sain.

Roche est un employeur offrant l'équité en matière d'emploi.