Title Senior IT Support Specialist ​/ IT Site Support Lead

Date of Posting:
Jul 24, 2026

Business Area:
Information Technology

Job Type: Direct Employee

Basel, CH

Territory:

Full-Time or Part-Time:
Full Time

Seniority:
Associate

At Recordati, we are united by a clear purpose: unlocking the full potential of life. With a century of history behind us, we are building the next chapter of our journey, continuing to grow while keeping patients at the centre of all we do.

What drives us is a shared belief that health, and the opportunity to live life to the full, should be within reach for everyone. This brings energy to our work, shaping how we support each other and show up every day. Our values - Better Together, Never Settle and Always Deliver - reflect this mindset, helping us to keep improving and make a meaningful difference.

Above all, these values bring to life our promise to everyone at Recordati, you can unlock your full potential. We know that people thrive when they can be themselves, are trusted and supported, and are given the opportunity to grow and make a meaningful contribution.

Are you ready to unlock your full potential?

The Senior IT Support Specialist / IT Site Support Lead will be responsible for ensuring reliable, secure, and efficient IT support for the Swiss organization, including the Basel office, and related local business operations.

The role will also oversee IT requirements related to the Basel local pharmaceutical plant, in coordination with the OT team and in alignment with Group IT standards.

The role will act as the key local IT point of contact, supporting users, coordinating with external IT service providers and Group IT, ensuring smooth daily operations, and contributing to IT projects, system improvements, onboarding activities, and infrastructure management.

This position is critical to guarantee business continuity, high-quality user support, and effective coordination between local business needs and Group IT standards.

Local IT Support & User Assistance

• Provide day-to-day IT support to local users, ensuring timely resolution of hardware, software, network, access, and system-related issues.
• Act as the first escalation point for complex IT support topics affecting the Swiss site.
• Support employees with laptops, mobile phones, printers, meeting room equipment, Teams Rooms, access rights, and standard business applications.
• Ensure smooth IT onboarding and offboarding for new joiners, leavers, and internal transfers.
• Maintain a strong service mindset and provide professional, solution-oriented support to all users.

IT Infrastructure & Workplace Technology

• Support the local IT infrastructure, including workplace devices, printers, meeting rooms, network connectivity, and local technical equipment.
• Coordinate with external IT providers for on-site support, troubleshooting, hardware replacement, and infrastructure maintenance.
• Monitor recurring issues and propose improvements to increase stability, efficiency, and user experience.
• Ensure that local IT assets are properly tracked, maintained, and aligned with company standards.
• Coordinate day-to-day activities with external IT service providers.
• Monitor service quality, response times, ticket handling, and open issues.
• Support the review of service performance, open requests, and improvement areas.
• Assist in validating IT-related invoices, services delivered, and support activities when required.
• Contribute to the definition and monitoring of the annual IT budget, ensuring alignment with local business needs and Group IT guidelines.

IT Projects & Business Support

• Support local implementation of Group IT initiatives, system changes, infrastructure upgrades, and digital workplace solutions.
• Assist with IT-related projects such as meeting room technology, desk-booking tools, hardware refresh, office moves, and process improvements.
• Act as a bridge between local business functions, external providers, and Group IT.
• Ensure that local IT needs are properly communicated, prioritized, and followed up.

Compliance, Security & Governance

• Ensure local IT activities are aligned with Group IT policies, cybersecurity standards, data protection requirements, and internal control…