IT Support & System Administrator

The Position

We are seeking a proactive and technically skilled IT Support & System Administrator to strengthen our IT infrastructure and provide high-quality technical support to our employees. In this role, you will play a key part in ensuring secure and efficient IT systems that enable seamless business operations across the organization.

• Provide first- and second-level IT support to users in different environments, including laboratories and offices, in accordance with our ticketing system and support processes
• Maintain, manage, monitor, and optimize server, network, and endpoint infrastructure across on-premise and cloud environments
• Provide timely and effective technical support to users across multiple locations
• Implement and maintain IT security best practices, including patch management, access controls, and backup solutions
• Administer and maintain virtualization environments (e.g. VMware/Hyper-V) and cloud services (e.g. Azure/AWS), where applicable
• Manage identity and access management processes, authentication, group policies, and IT-related onboarding and offboarding activities
• Troubleshoot complex IT issues and contribute to continuous improvements of systems and processes
• Maintain accurate and up-to-date system and technical documentation
• Plan and implement IT projects, system upgrades, and migrations

• Bachelor's degree in IT, Computer Science, or a related field, or equivalent professional experience
• At least 3 years of hands-on experience in IT support and/or system administration
• Fluency in German and English, both written and spoken
• Solid knowledge of Windows Server, Active Directory, Azure Active Directory, networking technologies (TCP/IP, DNS, DHCP), and ticketing systems
• Experience with virtualization and cloud technologies
• Strong analytical, problem-solving, and communication skills
• Ability to work independently and proactively, combined with a strong team-oriented mindset
• Interest in continuous improvement and optimizing IT processes
• Experience with ITIL or structured IT support processes is an advantage

• Make a difference by directly impacting patients lives
• Biologics is an attractive, high growth sector with professional development
• Offers a multinational and diverse workplace
• Proud to be a pioneer in "Next Generation" manufacturing technologies
• Family owned:
  Entrepreneurial, and short communication lines
• Basel is a great place to live, play and work in the center of Europe