Lab Compute Analyst

A Zifo Lab Compute Analyst provides both consulting, analytical and technical laboratory services, including multivendor instrument, information technology as well as in-lab validation/compliance services when applicable. The individual will provide the consulting skills required to analyse customer needs and gaps to propose solutions for the desired state. They will work with business users and managers of customers in conjunction with the internal Zifo support team.

A Lab Compute Analyst would have the below responsibilities:

• Understand problem statement/challenges
• Define scope
• Gather requirements
• Assist with Validation/Compliance activities as required
• Analyse current state business processes and requirements
• Assist in building plans for process improvement

• Analyse gaps/opportunities for improvement based on industry Best Practice
• Evaluate Industry trends to identify areas for optimization
• Evaluate vendor solutions and facilitate demos of prototypes as Proofs of Concept
• Recommend process improvements that fit business needs
• Meeting with internal/external service groups/leads
• Liaise between System/Lab owners and third parties to coordinate best times for services
• Provide weekly planning schedules for review at status meeting with customer leads
• Monthly Operational review meetings/ Quarterly metrics reporting with department heads
• Perform break/fix support for all Instrument connected systems
• Implement Windows based security policies as required
• Ensure adherence to client's corporate policies through periodic reporting & compliance programs
• Acts as the technical support contact for field service engineers and external vendors
• Provide technical subject matter expertise for new system validation and change management
• Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable
• Perform system preventative maintenances based on client's schedule, if applicable
• The Lab Compute Analyst is a mid-level role with the expectation to provide guidance and escalation support to Lab Support Technicians

• Preferred to hold a Bachelor of Science in computer science, life science or equivalent industry experience
• 2+ years of relevant technical experience including (but not limited to);
  Windows technologies, networking, remote computing and backup systems
• Experience with virtual machine support (preferred)
• Experience with scientific instrumentation (preferred)
• Experience with Ignition automation software a plus but not mandatory, training will be provided
• Excellent customer service skills complemented by an ability to listen to and interpret client requests
• Ability to troubleshoot complex instrument and technology issues
• Strong oral and written communication skills
• Ability to identify, track and complete tasks for multiple projects
• Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code
• Experience collaborating in a harmonised Global service (nice to have)
• Knowledge and awareness of generative and agentic AI tools and workflows (nice to have)

• Independent, self-motivated & results driven individual
• Willingness & ability to acquire quickly new technical skills & business principles
• Ability for Critical Thinking and Logical Reasoning
• Good understanding of pharmaceutical research and drug Discovery & development processes and biologics workflows(preferred, not required)

Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies.

A passion to learn and a spirit of teamwork characterizes us. We revere excellence and the value everyone brings. At Zifo, our culture is one where we debate, challenge ourselves and interact with all alike.

We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.