Field Service Engineer; m​/f​/d; Laboratory Informatics; Software

Position: Field Service Engineer (m/f/d) - Laboratory Informatics (Software)
Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek—so they can do what they do best: improve the world around us. Information about Agilent is available at  job posting aims to build a talent pool for future opportunities within our upcoming commercial teams across the region.

At Agilent, we are constantly looking for new talent to support our growth. If your profile matches our current or future needs, we would be delighted to review your application and connect with you.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

To strengthen our team, we are looking for a Field Service Engineer (m/f/d), preferably based near Basel, with a background in Laboratory Informatics (Software), ideally suited to a recent graduate looking to develop a career in field service and customer support.

Communication skills, creativity and a positive attitude are crucial in this regard. By helping customers solve their problems and demonstrating a commitment to providing the highest level of customer service, you contribute to our customers' success.

Key Responsibilities:

• Provide on-site customer support for installation, implementation, maintenance, and repair of company and multi-vendor systems, including hardware, software, networking products, operating systems, and integrated solutions, with a primary focus on Laboratory Informatics software solutions
• Install, configure, and optimize system components at customer sites while diagnosing and resolving hardware, software, and network performance issues
• Perform preventive and corrective maintenance to ensure system reliability and minimize downtime, proactively addressing potential issues before they impact operations
• Ensure customer satisfaction by advising on system configurations, preventive maintenance practices, and performance optimization strategies
• Deliver fully integrated solutions as designed, including peripherals, communications, operating systems, and application software
• Serve as a technical resource internally by managing escalations and collaborating with Support, Sales, Marketing, and R&D teams to resolve customer issues
• Provide technical training, workshops, and knowledge transfer to field engineers and customers, including occasional calibration and hands-on support for high-volume accounts
• Maintain compliance with all required customer and vendor credentialing requirements to access customer sites, including certifications, identification, and health and safety standards

Qualifications

Qualifications:

Bachelor’s or Master’s degree in a scientific discipline such as chemistry, analytical chemistry, biochemistry, biotechnology, computer science, information technology, or a related field, with a focus on Laboratory Informatics, scientific software applications, or related technologies, or an equivalent qualification

Suitable for recent graduates; previous experience through internships, research projects, university placements, or hands-on coursework involving Laboratory Informatics systems, scientific software, data management, or related applications is beneficial

Valid driver’s license

Flexible and willing to provide on-site customer support as required

Experience in a laboratory…