Junior Ship Support Operations Manager

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine, Executive Chairman Torstein Hagen often says Viking offers experiences For The Thinking Person™. Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row byCondé Nast Travelerin the 2025 Readers’ Choice Awards.

Viking is also rated a “World’s Best” by Travel + Leisure—no other travel company has simultaneously received such honors by both publications.

Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.

• Report to the Ship Support Operations Manager and support the Ocean Procurement team across the Ocean and Expedition fleets.
• Coordinate the end-to-end processing of ship purchase requests, ensuring timely fulfillment in line with company policies, budgets, and procurement procedures.
• Serve as a key point of contact between onboard teams, suppliers, and internal Logistics and Sourcing stakeholders.
• Support a wide range of operational activities, including procurement, invoicing, service equipment maintenance, training coordination, quality assurance, and operational reporting/analytics.

• Act as the single point of contact for assigned ships for all purchasing activities, including, but not limited to; delays, recoveries, invoicing topics, spec changes, and order modifications.
• Ensure all ship purchase requests are fulfilled on time, and in line with company policies and processes.
• Support ships with delayed deliveries, and emergency orders, coordinating with suppliers and port agents where necessary.
• Collaborate closely with shipboard and corporate teams, internal logistics, sourcing, and external suppliers to ensure continuous operational supply.
• Investigate and resolve pricing discrepancies, order issues, quality concerns, and credit note requests.
• Perform ongoing analysis of suppliers, critical items, and key performance metrics to identify trends, drive continuous improvement, and provide timely updates to vessels and key stakeholders.
• Partner with the Finance department to ensure invoices are processed accurately and in a timely manner, minimizing the risk of financial write-offs.
• Ensure accuracy of MXP master data, including specifications, descriptions, supplier, and fulfillment rules.
• Monitor PO compliance and ensure standard purchasing procedures are followed by the fleet, providing training and guidance when needed to maintain the highest operational standards onboard.
• Coordinate maintenance schedules for hotel service equipment while responding to emergency service requests.
• Collaborate with vessels and key stakeholders to identify requirements, raise purchase orders, and coordinate the delivery of critical dry dock items across a diverse supplier base.
• Continuously improve purchasing processes, reporting, and operational efficiencies.

• A minimum of one to two years working experience in coordinating logistics and procurement activities; preferably in the cruise industry.
• Analytical mindset with an advanced knowledge of excel and ideally a basic understanding of SQL and/or PBI.
• Takes initiative and ownership of responsibilities, proactively driving tasks and solutions with minimal supervision.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent communication, negotiation, and problem-solving skills.
• Flexibility and stress resistance, team player, commitment, positive personality, professional appearance.
• Ability to work independently and as part of a team.
• A can-do mindset, with a strong focus on delivery of a superior guest experience as well as a focus on costs and budgets.
• Ability to travel both domestically and overseas.

• Bachelor's degree in logistics, supply chain management, or related field.

• Previous experience working in the cruise or hospitality industry.
• Experience working with MXP.

• Fast-growing and dynamic environment, a modern workspace, flexible working hours.