JAPAN - Japanese Speaking Assistant Waiter

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

As a Viking Shipboard Team Member, you represent Viking’s values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge and tools to succeed in your role onboard. At Viking, we are committed to each other and our Guests through a shared set of values. We strive to be the best, we always impress our Guests and we care for each other as a family.

By working for Viking, you embody our world-class service culture and become a valued part of our Viking Family.

• The Assistant Waiter ensures efficient food and beverage (F&B) operations and maintains high production, productivity, quality, and guest-service standards in accordance with Viking’s STAR Service Standards.
• It is your responsibility to create a friendly, guest-oriented service culture to ensure Guest satisfaction.

• Learn and use appropriate food and wine terminology & pronunciation, to enhance the Guest's dining experience; become familiar with menu descriptions and wine lists, in order to discuss items appropriately with guests.
• Have full knowledge of Vikings F&B options & ships activities; present F&B menus to Guests, suggest dinner courses, appropriate wines and answer questions regarding menu and wine selections.
• Relay orders to the Galley, using the MXP Ordering Software; serve courses from the Galley and beverages from various locations, following safe Company Alcohol Serving Policies.
• Serve food and beverages efficiently and in a courteous manner, according to company standards and procedures.
• Prepare and perform F&B activities (i.e. cocktail parties and Tea Time) and special events, as assigned.
• Keep & store any assigned inventory stock, in accordance with set par-levels, following Safety and Sanitation Rules and Regulations.
• Establish effective employee relations and maintain the highest level of professionalism, ethics, and positive attitude towards all Guest and employees.
• Ensure assigned areas are set up in accordance with the direction from the relevant Supervisors and Viking’s Operations Manuals and Standard Operating Procedures (SOPs).
• Minimize equipment loss/damage, and maintain immaculate cleanliness standards in relevant areas, by applying safe working policies and procedures, according to all Public Health Policies, and ensuring that all equipment is sanitized and returned accordingly, after each use; clean & polish equipment, glassware and flatware.
• Ensure mise-en-place for all areas of responsibility are prepared 15 minutes prior to service.
• Partake in embarkation duty, as directed, including but not limited to luggage assistance, escorting Guests and any other related duties; participate in storing, as assigned or directed.
• Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
• Provide the highest level of comfort and sales-oriented service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking’s STAR Service Standards and all Public Health Policies; proactively prepare service according to Guest flow, embarkation & disembarkation, sea day activities & other activities.
• Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
• Uphold impeccable grooming standards at all times by complying with Viking’s…