Housing Support Administrator

Location: Pitsea

Housing Support Administrator

Housing Support Administrator - Temporary Contract (until 31/03/2026)

Location:

Pitsea, Essex

Hours:

Monday-Friday, 9am-5pm
Salary: £25,254 per annum
Overview:

We have an excellent opportunity for a highly organised and customer focused individual to join our team on a fixed-term basis. This role is central to the smooth running of our front-line service, acting as the first point of contact for customers, referral partners, and internal colleagues. You will play a key role in ensuring referrals are processed accurately, enquiries are handled efficiently, and our service operates seamlessly on a daily basis.

This is a fully office-based position based in Pitsea, Essex and is ideal for someone who thrives in a busy, customer-facing administrative environment.

Key Responsibilities:

- Referral & Administration Support

• Process incoming referrals in a timely and accurate manner, ensuring all required information is complete and appropriately logged.
• Monitor shared inboxes, responding to queries, redirecting enquiries, and escalating issues where necessary.

- Customer & Partner Interaction

• Act as the first point of contact for customers' duty appointments, offering a friendly and professional welcome.
• Handle incoming telephone calls from customers, referral partners, and external agencies, providing advice or signposting to the appropriate team.
• Build positive working relationships with external partners and internal colleagues to support smooth referral pathways.

- Service Support & Reporting

• Assist the team in collating data for KPI reporting, ensuring all information is captured accurately and submitted within deadlines.
• Contribute to continuous service improvement by identifying gaps, issues, or opportunities to enhance processes.

- General Administration

• Support the Gateway team with day to day administrative duties
• Ensure customer information is handled sensitively and confidentially, adhering to GDPR and internal policies.
• Undertake any additional administrative tasks as required to support the wider team and service delivery.

About You:

You will be someone who enjoys a varied role and takes pride in delivering excellent customer service. You'll be confident working in a busy environment and able to manage multiple tasks at once.
Essential

Skills & Experience:

• Strong administrative experience in a busy office or customer-facing environment.
• Excellent communication skills, both verbal and written.
• Confident handling phone calls and face-to-face enquiries.
• High level of accuracy and attention to detail.
• Good IT skills, including experience using Microsoft Office and internal data systems.
• Ability to prioritise workload and meet deadlines.

Desirable:

• Experience working within a support, housing, social care, or referral-based service.
• Familiarity with safeguarding, confidentiality, and data protection principles.

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