Helpdesk Administrator

Helpdesk Administrator

Basildon (Office-Based)
£12.71 per hour
Full Time | Contract

The Company

A well-established and growing Facilities Management provider delivering hard and soft FM services across commercial and public sector contracts nationwide. Due to continued growth, they are looking to appoint an organised and customer-focused Helpdesk Administrator to join their busy support team.

The Role

As a Helpdesk Administrator, you will be the first point of contact for clients, engineers, and subcontractors, ensuring all reactive and planned maintenance jobs are logged, scheduled, and completed within SLA.

This is a fast-paced role that requires strong organisational skills, attention to detail, and excellent communication.

Key Responsibilities

Answering incoming calls and emails from clients and tenants

Logging reactive maintenance jobs onto the CAFM system

Scheduling engineers and subcontractors

Monitoring job progress and ensuring SLA compliance

Raising purchase orders and processing invoices

Updating clients with job status reports

Supporting Contract Managers with administrative duties

Ensuring accurate record keeping and system updates

About You

Previous experience in a Helpdesk, FM, or property maintenance environment preferred

Experience using CAFM systems (e.g., Concept, Maximo, Planet FM, etc.) desirable

Strong administrative and organisational skills

Confident communicator with good telephone manner

Ability to prioritise workload in a busy environment

Good working knowledge of Microsoft Office