Helpdesk Administrator

Helpdesk Administrator Basildon (Office-Based) £12.71 per hour Full Time | Contract The Company A well-established and growing Facilities Management provider delivering hard and soft FM services across commercial and public sector contracts nationwide. Due to continued growth, they are looking to appoint an organised and customer-focused Helpdesk Administrator to join their busy support team.

The Role As a Helpdesk Administrator, you will be the first point of contact for clients, engineers, and subcontractors, ensuring all reactive and planned maintenance jobs are logged, scheduled, and completed within SLA. This is a fast-paced role that requires strong organisational skills, attention to detail, and excellent communication.

Key Responsibilities Answering incoming calls and emails from clients and tenants Logging reactive maintenance jobs onto the CAFM system Scheduling engineers and subcontractors Monitoring job progress and ensuring SLA compliance