Facilities helpdesk coordinator

New Offices | Free Parking | Great Team | Long-Term Career Opportunity

Due to continued growth and exciting new client wins, we're looking for an organised and proactive Maintenance Coordinator to join a friendly Help Desk team in modern new offices based in Basildon.

This is a fantastic opportunity to join a company that has gone from strength to strength, building an impressive portfolio of prestigious clients, including well-known designer brands. If you enjoy coordinating jobs, speaking with customers and suppliers, and keeping everything running smoothly, this could be the perfect role for you.

What you'll be doing:

* Managing maintenance requests received by phone, email and client portals

* Scheduling engineers and subcontractors to attend planned and reactive maintenance jobs

* Updating the CAFM system with accurate job information and progress notes

* Raising purchase orders and coordinating permits where required

* Liaising with clients and suppliers to provide updates and obtain quotations

* Ensuring jobs are completed and closed correctly within the system

* Supporting planned maintenance programmes, including handyman and electrical works

* Working closely with the wider Help Desk team to deliver an outstanding service

We're looking for someone who has:

* Previous experience within Facilities Management Help Desk or Service Desk, Maintenance Coordination or Scheduling

* Excellent organisational and administration skills

* Strong customer service and communication skills

* Good IT skills, including Microsoft Office (training on CAFM systems can be provided)

What's on offer?

 *  £30,000 depending on experience

* Modern, newly refurbished offices

* Free surrounding parking

* Friendly, supportive team environment

* Opportunity to work with an established business that continues to grow

* Long-term career prospects and ongoing training

* Overtime available for out-of-hours support

If you're looking for a role with a successful and growing company where your organisation and customer service skills will be valued, we'd love to hear from you. Apply today with your CV