Repairs Administrator

Repairs Administrator 3 Month Contract

Location: Basildon Essex

Rate: 18.66 per hour (Umbrella)

Contract: 3 Month Contract

Hours: Full Time

Working Pattern: Hybrid Working 3 Days Office-Based Per Week

Pay: Bi-weekly

Summary

We are seeking a dynamic and customer-oriented Repairs Administrator to join the Housing Repairs team at Basildon this role you will be instrumental in handling repair requests addressing customer inquiries and complaints and providing scheduling support. You will also manage housing disrepair administration in collaboration with Morgan Sindall. This position is ideal for individuals with robust administrative abilities and experience in housing repairs customer service or property maintenance sectors.

Responsibilities

• Handle repair requests inquiries and complaints through phone email and in-person interactions.
• Offer administrative support to the Housing Repairs service.
• Keep precise records within housing and repairs systems.
• Aid in scheduling operatives and managing daily repairs administration.
• Process rechargeable repair orders and associated paperwork.
• Investigate and address housing disrepair claims and customer complaints.
• Provide guidance and updates to tenants leaseholders colleagues and contractors.
• Ensure all tasks are completed within established service standards and timelines.
• Assist in performance monitoring and reporting activities.
• Consistently deliver a professional and customer-focused service.

Essential

Requirements:

• Prior administrative experience in housing repairs property services or a customer service setting.
• Experience in managing customer inquiries and complaints.
• Strong organizational and data entry capabilities.
• Excellent written and verbal communication skills.
• Ability to handle a demanding workload and meet deadlines.
• Proficiency in IT including databases and Microsoft Office.
• Keen attention to detail and accuracy.

Desirable

• Experience in Social Housing or Local Authority services.
• Understanding of housing repairs and maintenance procedures.
• Experience with housing disrepair cases.
• Experience supporting schedulers or repairs teams.

Whats on Offer

• 18.66 per hour (Umbrella)
• 3 Month Contract
• Location:
  
  Basildon Essex
• Hybrid Working 3 Days in the Office
• Bi-weekly Pay
• Opportunity to join a vibrant Housing Repairs team supporting council tenants and leaseholders.
• Potential for contract extension for the right candidate.

This role is suitable for individuals with experience as a Repairs Administrator Housing Administrator Repairs Coordinator Property Administrator Maintenance Administrator Customer Service Advisor Housing Repairs Officer or Scheduling Administrator.

Required Skills:

Essential Requirements Previous administration experience within housing repairs property services or a customer service environment. Experience dealing with customer enquiries and complaints. Strong organisational and data entry skills. Excellent communication skills both written and verbal. Ability to manage a busy workload and meet deadlines. Good IT skills including experience using databases and Microsoft Office. Strong attention to detail and accuracy.

Desirable Requirements

Experience with in Social Housing or Local Authority services. Knowledge of housing repairs and maintenance processes. Experience dealing with housing disrepair cases. Experience supporting schedulers or repairs teams. Whats on Offer 18.66 per hour (Umbrella) 3 Month Contract

Location:

Basildon Essex Hybrid Working 3 Days in the Office Bi-weekly Pay Opportunity to join a busy Housing Repairs team supporting council tenants and leaseholders. Potential for contract extension for the right candidate. Suitable for candidates with experience as a Repairs Administrator Housing Administrator Repairs Coordinator Property Administrator Maintenance Administrator Customer Service Advisor Housing Repairs Officer or Scheduling Administrator.