Insight and Enablement Manager

Job Title

Insight and Enablement Manager

Basildon

Starting from £43,803

Full-time - 35 hours per week plus inclusion on an out of hours rota.

Hybrid work style: at least three days per week (60% of time) at our Basildon office.

Sunday 11 January 2026

Hybrid Working, Job Share.

Lloyds Bank Cardnet, a partnership between Lloyds Banking Group and Fiserv, is on an exciting journey of transformation. We are mid‑way through the Cardnet Transformation Programme, a multi‑year business transformation programme delivering materially improved customer experience and sustainable growth in merchant count, revenue, profitability and market share.

This role is central to enabling data‑driven decision making and continuous improvement across Cardnet merchant services. The Strategy and Transformation team drives operational excellence and leads transformative change in merchant services.

The successful candidate will champion the use of data, insight, and automation to optimise both functional and business management processes and drive value‑add activity.

The ideal candidate will be confident in challenging existing processes, embrace technology advancements, and demonstrate a growth mindset, learning quickly and supporting their own and team development.

• Providing customer‑centric data analysis and insights, identifying trends and themes and working with senior collaborators across merchant services to convert these into practical actions.
• Supporting the strategic definition of our transformation journey through provision of the appropriate data and insights required by the leadership team.
• Monitoring and analysing key operational metrics (e.g., NPS, complaints, service levels) and implementing initiatives to achieve step‑change improvements.
• Assisting with process enhancements, digital initiatives and efficiency projects within Merchant Services Operations.
• Coordinating cross‑functional change initiatives that enhance service quality, strengthen operational resilience and ensure compliance with regulations.
• Supporting the implementation of technology‑led solutions, such as automation and AI, to improve workflows and enhance customer and colleague experiences.
• Employing continuous refinement techniques (e.g., Agile, Lean, Six Sigma) to enhance efficiency, customer experience and risk management in a measurable manner.

We're on an exciting journey to transform our Group and the way we craft finance for good. We invest in technologies, workplaces and colleagues to make our Group a great place for everyone – including you!

• Data Literacy
  :
  Ability to perform semi‑advanced analysis of data from multiple sources using tools such as Excel and Power BI to generate actionable insights that enable data‑led decisions.
• Analytical Skills
  :
  Interpret a range of data and produce insightful, action‑oriented analysis and insights at pace, using qualitative and quantitative data sources.
• Creativity & Innovative Thinking
  :
  Experience in automating MI outputs, understanding and embedding new tools and dashboards. Challenge current thinking and status quo constructively; help turn new ideas into reality through experimentation.
• Product & Client Knowledge
  :
  Practical knowledge of the products we offer and the range of clients we serve in CIB and BCB.
• Organisational and Time Management Skills
  :
  Prioritise effectively across a variety of tasks in a fast‑paced environment.
• Communication
  :
  Produce clear, effective reports and visualisations for key meetings, tailor styles to audience, message and context; engage leadership teams confidently.
• Collaboration
  :
  Connect effectively with others at all levels across the organisation to achieve team goals; build professional relationships.
• Proactivity & Curiosity
  :
  Drive your own development in a constantly evolving environment.
• Action Oriented
  :
  Progress towards goals quickly and efficiently with limited information; focus on the most important tasks while maintaining high quality and attention to detail.

• A generous pension contribution of up to 15%
• An annual…