Quality Lead, Complaints & Regulatory Oversight

A leading financial services firm in Basildon is seeking a Quality Lead to oversee complaints handling and regulatory breaches. The role requires a skilled individual with experience in financial services, focusing on compliance and continuous improvement. Responsibilities include managing the complaints function, conducting incident oversight, and designing quality assurance frameworks. Ideal candidates will have excellent communication skills, attention to detail, and a customer-focused approach.

This position offers a hybrid work model and opportunities for professional development.
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