Call Centre Agent - Temp to Perm

About the Accountabilities

Demonstrate exceptional skills when dealing with customers
Consistently deliver high standards of customer service to existing and potential customers
Establish and build effective working relationships with our client's carrier partners
Handle customer issues relating to deliveries and effectively resolving them
Demonstrate excellent awareness and responsiveness to sales opportunities
Generate sales through service, technical knowledge and selling skills
Upsell ancillary products to customers where it is beneficial to do so
Work proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performance
Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling
Be responsive to demands and anticipate the needs of customer
Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients' in every interaction

About You

Good standard of MS products including Excel & Word
Communication skills
Customer focus
Problem-solving
Adaptable behaviour
Planning and organising

Attention to detail