German - Associate Enterprise Customer Success Manager; Automotive SaaS

Associate Enterprise Customer Success Manager (Automotive SaaS) - German Bilingual

At Percepta, we bring first-class service across each market we support and as Associate Enterprise Customer Success Manager (AECSM) you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.

Contract Type: Full-Time, Permanent, Remote (1-2 days per month onsite only)

Working Hours: 37.5 per week - Monday to Friday 8.30am to 5.00pm (occasional travel to Germany)

Salary: £45,000 per annum

Location: Dunton, Essex SS15 6EE

Are you a dynamic communicator with a passion for Customer Success? Do you thrive in fast-paced environments where your ability to build relationships and drive solutions makes a measurable impact?

We are on the lookout for an Associate Enterprise Customer Success Manager (ECSM) to join our growing team at Dunton to work with our German speaking Enterprise Customers
. The role offers flexible working with minimal office attendance and occasional travel to Germany for on-site customer meetings.

• Be part of a global brand transforming fleet management through Telematics software and Charging solutions
• Hybrid-first working
  : primarily remote, with just two office days per month
• Occasional international travel to Germany, providing exposure to enterprise clients
• Opportunity to manage end-to-end customer journeys
  , maximize adoption, and deliver ROI

At Percepta, we bring first-class service across each market we support and as ECSM, you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.

• Manage and optimize the post-sale Customer journey from onboarding to renewal
• Deliver training, support, and strategic insights that drive solution adoption
• Collaborate across internal teams to champion the voice of the Customer
• Analyse Customer usage data to improve outcomes and reduce churn
  
  Lead regular Business Reviews and manage renewals and contract extensions
• Upsell/cross-sell software and services to boost Client ROI and satisfaction

As ECSM, you’ll be the primary contact for our Enterprise Customers across the DACH region, ensuring they experience maximum value from our Client’s Telematics software and Charging products. From onboarding to long-term adoption and growth, you'll act as a trusted advisor—providing strategic guidance, resolving issues, and proactively identifying opportunities for improvement and expansion. There will be occasional travel to Germany for on-site Customer meetings.

• German written and verbal language skills to professional C1 Level
• Experience in software implementations with a focus on fleet telematics or fleet management software is preferred.
• Experience working with Dealers or Commercial Fleet Customers in a sales or service capacity preferred but not required.
• Mid-level experience in a customer-facing role (ideally in SaaS or telematics/fleet tech)
• Strong account management skills, including managing complex accounts with multiple clients or stakeholders
• Excellent communication, problem-solving, and project management skills
• Strong commercial mindset with a talent for building lasting relationships
• Experience with Salesforce or similar CRM tools
• Self-starter who thrives in a fast-paced, ever-evolving environment
• High emotional intelligence and adaptability
• A team player with mentoring capabilities and a drive for success

• Competitive salary and comprehensive benefits
• Work with a global leader driving innovation in mobility and electrification
• Flexible, remote-friendly working environment
• Opportunity to shape the future of commercial fleet solutions across Europe
• A role with real purpose: helping businesses thrive through smarter transport

• 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
• Life Assurance 4 x annual salary
• Contributory pension scheme
• Private Medical Insurance
• Comprehensive…