Customer Service Associate

Customer Service Associate, Supply Chain, Basildon, Essex £38,000 to £42,000 per annum

Noble Recruiting are working with an established business in Basildon to recruit a Customer Service Associate within their Supply Chain team. This is a key role for someone with strong customer service, administration or order management experience, ideally gained within a regulated industry or supply chain environment.

As a Customer Service Associate
, you will act as the link between customers and supply chain operations, helping to ensure orders, shipments, inventory and customer requirements are managed smoothly and accurately.

• Process customer purchase orders accurately and efficiently
• Support outbound shipments from internal warehouses, 3PL providers and CMO partners
• Monitor distributor inventory levels and trigger replenishment orders
• Support bulk allocation and stock allocation processes
• Monitor risks to customer service, including supply delays, transport issues and batch release delays
• Keep customers updated on backorders, delays and fulfilment timelines
• Escalate product complaints, adverse events and quality issues to the Quality team
• Support customer account set up, contract pricing checks and customer master data accuracy
• Prepare standard service reports and support service improvement activity
• Remain aware of product strategies, promotions and customer requirements

• Experience with in supply chain, customer service, order management or administration
• Background within a regulated industry would be highly beneficial
• Strong attention to detail and confident communication skills
• Good organisation skills with the ability to manage multiple priorities
• Comfortable working with internal teams, customers, distributors and third party providers
• Able to work accurately in a busy, process driven environment